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Great Lakes BU - Region 02 - Market 07: 2806 Copley Rd, Copley, Ohio 44321
Availability - Shift/Days
Flexible Availability
Leadership and Management: Directly supervises the activities of 2 or more full‑time employees, including Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s). Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service. Develop, manage and assign tasks appropriately to ensure the store is clean, adequately stocked, organized and well‑kept based on Company standards. Maintain a professional and supportive image among subordinates and supervisor. Schedule employees within Company guidelines to maximize customer service and maintain store image. Implement non‑discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.
Store Relationships: Develop positive and professional relationships with all suppliers. Promote excellent service and resolve customer complaints in a timely, professional manner. Provide regular and predictable onsite attendance. Promote and ensure a safe, positive public image within the neighboring community.
Training and Development: Prepare on‑going and timely performance appraisals in Workday for all employees, providing proper performance‑based feedback, including 30‑ and 60‑Days check‑ins, 90‑Days, 12 Months and ongoing Anniversary check‑ins. Train all employees ensuring that customer service, store image and marketing execution meet Company standards. Train all employees on safety procedures and promote safety awareness. Mentor and train all employees on cash awareness and expectations to help reduce risk to the company/BU. Ensure employees complete all required training in a timely manner.
Communications: Develop ways and means to ensure that all employees receive proper communication in a timely manner. Establish periodic on‑going communication meetings with all store employees and the District Manager.
Organizing and Planning: Evaluate and develop specific action plans to address the needs of the store in order to reach the desired objectives. Organize and maintain all store files and manuals. Manage and supervise store employees to ensure that all required and requested reports are completed accurately and timely. Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly. Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.
Financial: Analyze daily sales and expense information and take appropriate action to maximize sales and net profits. Budget and forecast P&L lines, as well as understand and manage merchandise margins. Safeguard and account for all money received and disbursed. Perform all other financial analysis necessary to maximize sales and net profits. Notify District Manager of any sales, cash, inventory or operating discrepancy.
This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.
Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.