Store Manager - Manhasset

The RealReal; Manhasset (NY); On-site; USD 101,000 - 131,000; Full time

Job summary

An established industry player seeks a dynamic Store Manager to lead a team in delivering exceptional customer experiences in a luxury retail environment. This role involves managing store operations, driving sales, and fostering a collaborative team atmosphere. The ideal candidate will have a passion for luxury fashion and sustainability, with a proven ability to motivate and develop team members. Join a forward-thinking company committed to diversity and inclusion, where your leadership will make a significant impact on the business and customer satisfaction.

Benefits

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

Flexible Time Off

9 Paid Company Holidays

Qualifications

• 3+ years experience in store management, preferably in luxury or fashion.
• Strong customer service orientation and clienteling abilities.

Responsibilities

• Manage day-to-day store operations, including scheduling and inventory.
• Train and develop associates on product knowledge and sales techniques.

Skills

Store Management

Customer Service

Team Building

Analytical Skills

Sales Techniques

Education

Bachelor’s Degree in Business or Related Field

Tools

MS Excel

Google Suite

Job description

Join to apply for the Store Manager - Manhasset role at The RealReal

3 days ago Be among the first 25 applicants

Join to apply for the Store Manager - Manhasset role at The RealReal

About The Role

The Shop Manager, Stores (Store Manager) is responsible for managing the values and attitudes of the employees they lead to provide exceptional customer service, drive our metrics, and achieve our business goals. The Store Manager leads the store team, including Customer Experience Managers, Sales and Consignment Specialists, a Visual Merchandiser, and an Inventory Operation Specialist. This role requires strategic thinking and a track record of driving results and developing future leaders. The Store Manager manages and motivates the team to drive supply and demand, ensures operational efficiency, and collaborates with cross-functional teams to maximize results.

• Full time positions must have the ability to commit to 40 hours per week including evenings, weekends, and holidays as needed.
  
  

About The Role

The Shop Manager, Stores (Store Manager) is responsible for managing the values and attitudes of the employees they lead to provide exceptional customer service, drive our metrics, and achieve our business goals. The Store Manager leads the store team, including Customer Experience Managers, Sales and Consignment Specialists, a Visual Merchandiser, and an Inventory Operation Specialist. This role requires strategic thinking and a track record of driving results and developing future leaders. The Store Manager manages and motivates the team to drive supply and demand, ensures operational efficiency, and collaborates with cross-functional teams to maximize results.

• Full time positions must have the ability to commit to 40 hours per week including evenings, weekends, and holidays as needed.
  
  

What You Get To Do Every Day

• Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers
• Manage day-to-day store operations, including scheduling, inventory management, and visual merchandising
• Foster a positive and productive work environment, encouraging teamwork, collaboration, and open communication
• Train and develop associates on product knowledge, sales techniques, and customer service skills
• Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal’s Diversity, Equity, and Inclusion training
• Lead by example on the sales floor
• Ensure training on compliance with inventory management standards, policies, and procedures
• Ensure team adheres to company standards for attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication
• Execute company merchandising and promotional strategies, and train and manage the team to take pride in a clean and beautiful shopping environment
  
  

What You Bring To The Role

Minimum Requirements:

• 3+ years experience in store management, preferably in the luxury or fashion industry
• Experience working with a commissioned sales or retail organization and/or operationally intensive business
• Strong customer service orientation, clienteling abilities, floor management and sales skills
• Excellent analytical, critical thinking, problem solving, and troubleshooting skills
• Well-developed organization and time management skills- especially multitasking and prioritizing competing demands
• Ability to work in a fast-paced environment and build multiple cross functional team relationships
• Strong team building skills in hiring, training, scheduling, driving employee engagement, and performance management
• Effective interpersonal and communication skills, with the ability to lead and inspire a team
• Passion for luxury fashion, sustainability, and The RealReal's mission
• Ability to work in a fast-paced environment and build multiple cross functional team relationships
• Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
  
  

Preferred Requirements:

• Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail
• Bachelor’s degree- preferable in Business or relatable fields
• Advanced skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided
• Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processes
• Fluency in Spanish, French, Mandarin or other languages a plus
  
  

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• Find out more about our Benefits here.
  
  

The expected salary range for this role is $101,745.00-$130,815.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Apparel and Fashion

Referrals increase your chances of interviewing at The RealReal by 2x

Get notified about new Store Manager jobs in Manhasset, NY.

Manhattan, NY $72,400.00-$101,400.00 1 week ago

New York, NY $90,000.00-$105,000.00 2 weeks ago

Sr. Store Manager, Global Flagship - UGG

Store Manager- Belmont Park Village Outlet

New York, NY $75,000.00-$95,000.00 1 week ago

New York City Metropolitan Area 1 week ago

New York, NY $100,000.00-$105,000.00 2 months ago

New York, NY $50,000.00-$60,000.00 1 week ago

New York City Metropolitan Area $95,000.00-$105,000.00 1 week ago

New York, NY $100,000.00-$110,000.00 1 week ago

Manhattan, NY $72,400.00-$101,400.00 6 hours ago

Store Manager - BOSS Store, Americana Manhasset

Department Manager, Men's - New York, NY - 57th St. Flagship

New York, NY $100,000.00-$110,000.00 2 weeks ago

New York, NY $115,000.00-$125,000.00 1 week ago

New York City Metropolitan Area 3 weeks ago

Manhattan, NY $72,400.00-$101,400.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.