Store Manager - Mall at Bay Plaza

Lush North America; New York (NY); On-site; USD 64,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a vibrant team in a fun and funky retail environment. This role involves driving sales, enhancing customer experiences, and fostering a culture of inclusion and respect. As a leader, you'll coach your team, ensure operational excellence, and embody core values that prioritize growth and ethical practices. With a strong commitment to promoting from within, this position offers opportunities for personal and professional development. Join a company that values individualism and creativity while making a positive impact through sustainable practices.

Benefits

50% discount on products

Opportunities for growth

Fun store atmosphere

Support for entrepreneurial spirit

Qualifications

• 3-5 years of retail management experience required.
• Strong HR skills in hiring, scheduling, and training.

Responsibilities

• Lead and develop a diverse team while driving sales and customer experience.
• Ensure compliance with company policies and manage inventory effectively.

Skills

Customer Service

Leadership

Analytical Skills

Communication Skills

Sales Skills

Conflict Resolution

Education

3-5 years in retail management

Tools

Microsoft Excel

Microsoft Suite

Job description

Position: Store Manager

Interview Plan

Ever wondered what it’s like behind the bubbles? #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged.
• A 50% discount off all our products to keep you smelling and feeling fresh.
• An unconventional retail structure to support your entrepreneurial spirit.
• The opportunity for growth as Lush loves to promote from within.

As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. Whether you're interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

Responsibilities:

Sales & Customer Experience:

• Customer Service: Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome.
• Building the Brand: Educate our customers and staff on our brand values and articulate our position on ethical practices.
• Product Passion: Increase the depth of your product knowledge through constant learning.
• Driving Sales: Demonstrate strong business acumen and develop business plans that align with company strategy.

Team Leadership:

• Leadership Practices and Staff Development: Coach and develop your team in their careers by providing constructive feedback.
• Diversity, Equity, Inclusion, and Belonging: Actively commit to maintaining a diverse team and creating an inclusive environment.
• Engagement and Performance: Create action plans to improve staff engagement.
• Recruitment and Selection: Form teams with an appropriate mix of styles and perspectives.

Operational Excellence:

• Policies and Procedures: Ensure staff comply with company standards.
• Stock and Inventory: Manage ordering and inventory effectively.
• Visuals and Merchandising: Create and execute merchandising plans.
• Scheduling, Time, and Attendance: Ensure appropriate staffing levels.

Qualifications:

Required:

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, and conflict resolution.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking, and troubleshooting skills.
• Strong customer service, supervisory, and sales skills.
• Ability to work flexible hours.

Preferred:

• Experience with consultation-based customer service models.
• Ability to develop and train staff through positive coaching.
• Proficient in Excel and Microsoft Suite.
• Fluency in Spanish, French, or other languages.

At Lush, we believe in fostering a culture of inclusion and respect within a diverse workforce. We support equal opportunity employment for all applicants regardless of any characteristics protected by law.

Pay: $63,200 — $63,200 USD

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