Store Manager - Macy's Valley Fair

Pandora A/S; Santa Clara (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

Pandora, the world's largest jewelry brand, seeks a passionate Store Manager in Santa Clara, CA. The role involves leading a team to exceed sales goals, deliver exceptional customer service, and uphold the brand's culture. Ideal candidates possess retail management experience and have a proven record in developing strong teams and achieving business results.

Benefits

Base salary + bonuses

401K plan

Medical, dental, vision insurance

Product discounts

Comprehensive PTO package

Qualifications

• 3-5 years experience as Store Manager in high-performance environment.
• Strong business acumen and results-oriented leadership.
• Ability to recruit, retain, and develop exceptional teams.

Responsibilities

• Coach and manage a team of Assistant Store Managers and Sales Associates.
• Drive sales through exceptional customer experiences.
• Achieve individual and store sales goals.

Skills

Leadership

Communication

Sales

Analytical thinking

Team building

Tools

Microsoft Office 365 Suite

Retail point of sale systems

Job description

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As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and soar beyond commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire bringing the best talent into Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience, ensuring the timely implementation of visual merchandising directives, operational processes, and talent development.
• Perform all other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
• A developed sense of Care in your written and verbal communication skills.
• The ability to charm and captivate an audience, connecting with people at all levels of the organization.
• Strong business acumen, analytical thinking, and a track record of delivering positive results.
• Skills in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite and retail point of sale systems.
• At least 18 years old with proof of identity and work eligibility.
• A flexible work schedule that includes nights, weekends, and holidays, with the ability to stand for extended periods and lift 50+ pounds.
• A desire to embrace adventure, with a compensation package including base salary + bonuses, a 401K plan, and extensive benefits such as medical, dental, vision, disability, life insurance, and product discounts.
• A commitment to growth and learning through programs like LinkedIn Learning, tuition reimbursement, and more.
• A comprehensive PTO package including vacation, personal, sick, birthday, celebration days, and paid holidays.

Salary: $25.00 to $29.00, commensurate with experience

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including over 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide. The company aims to be carbon neutral by 2025, using recycled silver and gold, and is committed to reducing emissions across its value chain. Pandora is listed on Nasdaq Copenhagen and reported a revenue of DKK 23.4 billion in 2021.

Pandora’s recruitment procedures are transparent and fair, designed to remove biases and barriers, encouraging applicants to refrain from including identity-related elements such as photos, marital status, or age.

About Pandora NAM:

The Pandora North America team includes over 115 employees in New York & Baltimore offices, a logistics center in Maryland, field positions, and over 3,900 store employees. The USA is Pandora’s largest market, with over 1,400 points of sale, including more than 420 concept stores, most of which are owned and operated by Pandora.