Store Manager - Lutz

EssilorLuxottica; Lutz (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive bonus plan

Employee discounts

Health care

Retirement savings

Paid time off

Job summary

Target Optical, a part of EssilorLuxottica, is seeking a Store Manager in the United States to lead a high-performing team and deliver an exceptional guest experience. You will set expectations, coach Team Members, manage schedules, payroll, performance reviews, and partner with doctors to grow the business while maintaining brand standards.

You will recruit, develop talent, and drive results in a dynamic retail environment with a focus on customer satisfaction and operational excellence.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years in customer service and retail roles.
• 3+ years of management or supervisory experience.
• Entrepreneurial mindset with drive for results.
• Strong selling skills and ability to influence others.

Responsibilities

• Lead a team of Team Members to deliver an outstanding guest experience.
• Set clear expectations and ensure store readiness and brand standards.
• Develop action plans with team members and coach performance.
• Manage schedules, payroll, and new hire paperwork weekly.
• Build professional relationships with doctors for collaborative eye exams.
• Recruit top talent and maintain a productive staffing bench.
• Conduct monthly coaching conversations and annual performance reviews.

Skills

Customer service

Retail

Leadership

Entrepreneurial

Drive for results

Critical thinking

Talent development

Sales skills

Motivating others

Education

Bachelor's degree or equivalent experience

Job description

At Target Optical, we love the neighborhoods we belong to and that's why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we're proud and excited to help people look their best by carrying fashionable frames at a great value.

Together, we're on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW experience to your life, our guests' lives and communities. See your future with Target Optical.

Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

General Function

At Target Optical we live to make our Guests Happy by making it simple and fun, to see great and look great. The Target Store Manager delivers this mission by leading a team of high performing Team Members to deliver an incredible experience to each and every guest and in doing so meets all goals and commitments set by the brand.

Major Duties and Responsibilities

• Ensures Team Members deliver an outstanding guest experience with every guest, every time by consistently modeling and coaching the playground rules.
• Sets clear expectations that the store and Team Members be Guest Ready.
• Helps Team Members understand that delivering both the Playground Rules and being Guest Ready are the two most important success factors in delighting guests.
• Orchestrates the flow on the floor, and is the caretaker to every guest and team member.
• Works with Team Members to develop clear action plans for immediate and future development.
• Ensures every Team Member is accountable to their action plans and commitments.
• Delivers clear motivating and developmental feedback in a timely manner.
• Creates a culture of being Simple, Fun and In‑style.
• Completes annual performance reviews along with monthly coaching conversations with all Team Members.
• Clearly understands the driving factors for success within their own business.
• Identifies areas of opportunity and creates an action plan for improvement.
• Understands that the Guest experience drives the results.
• Develops a professional business relationship with the Target Optical doctor, in applicable states, that ensures the delivery of all components of the convenient, collaborative, and consultative eye exam experience. Meets regularly to discuss current performance and collaborate on strategies to build the doctor and retail business.
• Ensures a positive and productive Target Host relationship that contributes to growing the business. Meets regularly to discuss performance and collaborate on strategies to build the retail business.
• Recruits the highest caliber talent / maintains a bench of potential applicants.
• Understands how the best performing Team Members work during peak traffic.
• Creates schedules taking into account business trends, forecast and host traffic.
• Owns the business and adjusts schedules as necessary to meet business need.
• Completes payroll weekly.
• Completes new hire and personnel change paperwork.
• Is accountable to store's shrink percentage.
• Conducts Physical Inventory twice per year.
• Completes monthly Store Visit Form for review with RTL and optical team.
• Ensures all operating policies and procedures are followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions.
• Ensures accurate completion of all sales transactions, and utilization of all sales strategies and resources.

Basic Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years experience in customer service and retail.
• 3+ years management or supervisory experience.
• Entrepreneurial.
• Drive for results.
• Critical thinking.
• Recruiting, selection and development of talent.
• Selling skills.
• Motivating and influencing others.

Preferred Qualifications

• Opticianary License or American Board of Opticians Certification.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.