Store Manager LensCrafters

EssilorLuxottica; Santa Clara (CA); On-site; USD 73,000 - 132,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a dedicated team in delivering exceptional customer service and achieving key performance indicators. This role involves training, coaching, and analyzing store operations to enhance customer experiences. With a commitment to quality care and innovation, the company offers a supportive environment where your leadership can shine. Join a global community dedicated to transforming the eyewear industry, and be part of a team that values passion and excellence in eye care.

Benefits

Health Care

Retirement Plans

Paid Time Off

Employee Discounts

Qualifications

• 4+ years of management or supervisory experience required.
• Knowledge of operations, processes, and business implications essential.

Responsibilities

• Ensure outstanding customer service and team performance.
• Analyze reports to improve store KPIs and maintain standards.

Skills

Management Experience

Customer Service Skills

Sales Skills

Communication Skills

Team Building Skills

Analytical Skills

Time Management

Education

High School Diploma

College Degree

Tools

Cash Registers

Computers

Calculators

Job description

Requisition ID:

886186

Store #

000206 LensCrafters

Position:

Full-Time

Total Rewards:

Benefits/Incentive Information

About LensCrafters

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a personal approach to eye care. Everything we do is centered around sight because quality care helps us see the joy in life. Learning from the best makes us better. Continuing our legacy of high optical standards helps us innovate the future of optical care.

We want every person who enters our doors to feel our passion for care. We're committed to taking care of our team so they can deliver the best experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in designing, manufacturing, and distributing vision care products, including eyewear, lenses, and digital solutions. Join our global community of over 200,000 employees worldwide and help transform the eyewear and eye care industry. Follow us on LinkedIn for more updates.

General Function

The Store Manager is a leadership role within LensCrafters, responsible for delivering key performance indicators by integrating the Brand Story and ensuring a flawless customer experience.

Major Duties & Responsibilities

• Ensure the team provides outstanding customer service.
• Provide training and coaching using company programs.
• Analyze reports to improve store KPIs, including NPS, sales, customer count, and others.
• Attract and hire engaged team members to ensure optimal staffing.
• Partner with the Doctor of Optometry to enhance customer and patient experience and drive KPIs.
• Maintain store standards in operations, inventory, and visual merchandising for the best customer experience.
• Implement and maintain safety programs to ensure a safe and enjoyable working environment.

Basic Qualifications

• High school diploma or equivalent.
• 4+ years of management or supervisory experience.
• Knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of optical theory and merchandise.
• Effective communication and listening skills.
• Basic math skills.
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under deadlines.

Preferred Qualifications

• College degree or equivalent.
• State licensure or ABO Certification (if applicable).
• LensCrafters Final Inspector Certification.
• Experience in customer service and retail.
• Knowledge of store merchandise.
• Business acumen, including familiarity with LC Dashboard.

Compensation & Benefits

Pay Range: $73,416.00 - $131,262.84. Compensation is influenced by location, experience, and skills. Benefits may include health care, retirement, paid time off, and discounts. Bonuses and commissions may also be offered.

Accommodations & Equal Opportunity

We provide reasonable accommodations upon request. We are an Equal Opportunity Employer, considering all qualified applicants without discrimination based on protected characteristics. Native Americans in the US may receive preference as per Tribal Law.