Store Manager LensCrafters

LensCrafters; Montgomery (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in vision care is seeking a Store Manager to join their team in Montgomery, Alabama. The role involves ensuring exceptional customer service, managing store operations, and leading a team to achieve performance targets. Ideal candidates will have management experience and a strong understanding of optical products.

Benefits

Health care benefits

Retirement plans

Paid time off

Employee discounts

Qualifications

• 4+ years management/supervisory experience required.
• Knowledge of optical theory and merchandise preferred.
• Strong influencing and negotiation skills essential.

Responsibilities

• Provide exceptional customer service and train team members.
• Analyze store financial data and recommend improvements.
• Recruit and select high-caliber staff.

Skills

Communication

Negotiation

Team-building

Sales Skills

Education

High School diploma or equivalent

College degree or equivalent

Tools

POS systems

Job description

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Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 887921

Store #: 000251 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

Everything we do is centered around sight because quality care helps us see the joy in life. We are committed to taking care of you so you can deliver the best experience to our patients and customers.

LensCrafters, part of EssilorLuxottica, is a global leader in vision care products. Join our community of over 200,000 employees worldwide to drive innovation in eyewear and eye care. Follow us on LinkedIn for updates.

GENERAL FUNCTION

The Store Manager is a leader within LensCrafters, responsible for delivering key performance indicators by integrating the Brand Story and ensuring a flawless customer experience.

Major Duties & Responsibilities

• Provide exceptional customer service by ensuring staff performs sales and service processes effectively.
• Demonstrate Diamond Service Principles and Service Vision with all customers.
• Train and guide team members using company programs.
• Analyze store financial data and recommend improvements for profitability.
• Achieve targets such as NPS, sales to plan, customer count, profitability, training saturation, and KPIs including exam growth and retention.
• Recruit and select high-caliber staff.
• Forecast staffing needs using labor scheduling models.
• Handle administrative duties including payroll, inventory, and technical applications.
• Inspire associates to provide exceptional customer experiences to exceed expectations.
• Lead Doctor of Optometry partnerships and co-planning.
• Adhere to policies on inventory management and safety standards.
• Conduct safety inspections and report regulatory contacts promptly.
• Maximize optometric partnerships through participation in various activities.
• Create a safe and enjoyable working environment.
• Maintain store appearance and execute visual directives.

Basic Qualifications

• High School diploma or equivalent
• 4+ years management/supervisory experience
• Knowledge of operations, processes, and business implications
• Strong influencing, negotiation, and team-building skills
• Knowledge of optical theory and merchandise
• Excellent communication and listening skills
• Basic math skills
• Sales skills and familiarity with POS systems
• Ability to manage time under deadlines

Preferred Qualifications

• College degree or equivalent
• State licensure or ABO Certification (if applicable)
• LensCrafters Final Inspector Certification
• Experience in customer service and retail
• Knowledge of store merchandise and business acumen

Compensation is based on various factors, with additional benefits such as health care, retirement, paid time off, and discounts. Reasonable accommodations are available upon request. We are an Equal Opportunity Employer, considering all qualified applicants without discrimination.