Store Manager: Leadership, Sales & Customer Excellence

Feel Great Car Wash; Richland Hills (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Feel Great Car Wash in Richland Hills, TX, is seeking a Store Manager to oversee daily operations, lead a team, deliver exceptional customer service, and drive sales performance across shifts.

You will recruit, train, and develop staff, manage scheduling and labor, monitor KPIs, and maintain safety and cleanliness. A strong leader with clear communication will motivate the team and ensure the store meets goals.

Qualifications

• Previous management or leadership experience preferred.
• Retail, car wash, hospitality, or customer service experience is a plus.
• Strong leadership and team-building skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Understanding of sales goals, KPIs, and operational performance metrics.
• Experience with scheduling, inventory management, and staff development preferred.
• Reliable transportation and flexible availability, including weekends.
• Ability to stand for extended periods and work in varying weather conditions.

Responsibilities

• Oversee daily store operations and ensure smooth workflow throughout all shifts.
• Recruit, hire, train, and develop team members.
• Create employee schedules and manage labor efficiently.
• Monitor store appearance, cleanliness, and safety standards.
• Meet or exceed sales goals and performance targets.
• Monitor KPIs such as sales, labor costs, customer satisfaction, and productivity.
• Identify opportunities to improve sales and operational efficiency.
• Assist with promotions, upselling, and customer retention efforts.
• Track inventory levels and coordinate ordering when needed.
• Provide outstanding customer service and create a positive customer experience.
• Resolve customer complaints professionally and efficiently.
• Build strong relationships with customers and encourage repeat business.
• Ensure team members maintain professionalism and excellent communication.
• Train employees on company standards, procedures, and customer service expectations.
• Conduct performance evaluations and provide ongoing coaching.
• Motivate staff to achieve individual and team goals.
• Foster a positive, team-oriented work environment.

Skills

Leadership

Team-building

Communication

Problem-solving

Scheduling

Inventory management

Staff development

Customer service

Tools

POS systems

Basic computer software

Job description

Feel Great Car Wash in Richland Hills, TX, is seeking a Store Manager to oversee daily operations, lead a team, deliver exceptional customer service, and drive sales performance across shifts.

You will recruit, train, and develop staff, manage scheduling and labor, monitor KPIs, and maintain safety and cleanliness. A strong leader with clear communication will motivate the team and ensure the store meets goals.