Store Manager: Lead WOW Customer Service & Operations

AutoZone; Troutman (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

AutoZone is seeking a Store Manager to lead daily store operations, coach a team, and drive exceptional customer experiences in a fast-paced retail setting.

The role focuses on sales growth, inventory control, safety, and leadership to ensure a high-energy, customer-centric environment. Candidates should demonstrate integrity, strong communication, and adaptability to changing business needs.

Qualifications

• Proven leadership experience with strong communication, decision-making, and sales-driving skills.
• Basic automotive parts knowledge.
• Demonstrates integrity, professionalism, and commitment to customer satisfaction.
• Thrives in fast-paced environments while driving operational excellence and team engagement.
• Capable of fostering a positive work culture focused on development and results.
• Proficient in managing, analyzing, and reconciling Profit & Loss statements.
• Ability to lift, load, and deliver merchandise with attention to safety and accuracy.
• Flexibility to work evenings, weekends, and holidays as business needs arise.

Responsibilities

• Lead store operations and develop team to deliver WOW! customer service.
• Drive sales productivity by maintaining store appearance and merchandising excellence.
• Monitor cash flow, inventory, and security to optimize profitability.
• Analyze and reconcile Profit & Loss statements and track store performance.
• Oversee opening/closing procedures and safety compliance.
• Delegate merchandising tasks, provide performance feedback, and foster a culture of success.

Skills

Leadership

Communication

Customer service

Inventory management

P&L analysis

Safety compliance

Tools

POS software

Excel

Job description

AutoZone is seeking a Store Manager to lead daily store operations, coach a team, and drive exceptional customer experiences in a fast-paced retail setting.

The role focuses on sales growth, inventory control, safety, and leadership to ensure a high-energy, customer-centric environment. Candidates should demonstrate integrity, strong communication, and adaptability to changing business needs.