Store Manager - Lead a High-Performance Jewelry Team

Pandora; Katy (TX); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Base + bonus

401K

Medical

Dental

Vision

Disability

Life and AD&D

Product discounts

Learning & development

Tuition reimbursement

PTO

Job summary

Pandora is seeking a Store Manager to lead and inspire a high-performing sales team on the sales floor, delivering exceptional customer experiences and driving KPI results.

You will coach Assistant Store Managers and Sales teams, ensure brand standards and product knowledge, and partner with HR on performance and talent development. This role requires flexibility for evenings, weekends, and holidays.

Qualifications

• 3–5 years of experience as a Store Manager in a high-performance selling environment.
• Careful, customer-focused communication in written and verbal form.
• Ability to connect with people at all levels of the organization.
• Strong business acumen and analytical thinking to deliver results.
• Talent magnet with recruiting, retaining and developing teams; succession planning and internal mobility.
• Must be at least 18 years old and eligible to work.
• Flexibility to work nights, weekends, and holidays; ability to lift 50+ pounds.

Responsibilities

• Lead and coach a team of Assistant Store Manager, Sales Leads and Sales Associates to exceed sales goals.
• Provide real-time feedback and guidance to improve KPI performance.
• Deliver exceptional customer experiences on the sales floor.
• Foster brand ambassador culture with product knowledge and customer engagement.
• Collaborate with HR to address performance issues and policy compliance.
• Implement visual merchandising directives and maintain efficient store operations.

Skills

Team leadership

Recruiting

People development

Succession planning

Internal mobility

Microsoft Office 365

Retail POS systems

Brand ambassador

Customer engagement

Communication

Tools

Microsoft Office 365

Retail POS systems

Job description

Pandora is seeking a Store Manager to lead and inspire a high-performing sales team on the sales floor, delivering exceptional customer experiences and driving KPI results.

You will coach Assistant Store Managers and Sales teams, ensure brand standards and product knowledge, and partner with HR on performance and talent development. This role requires flexibility for evenings, weekends, and holidays.