Store Manager - Las Vegas, NV - The Forum Shops Caesar's Palace

Fendi Italia Srl; Las Vegas (NV); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their Las Vegas location. In this pivotal role, you will be responsible for driving sales performance, managing a dedicated team, and ensuring exceptional customer experiences. Your leadership will inspire your team to achieve targets while fostering a positive and collaborative environment. With a focus on business development, client management, and operational excellence, you will play a crucial role in shaping the store's success. If you are passionate about luxury retail and have a proven track record in team management, this is an exciting opportunity to make a significant impact.

Qualifications

• 5+ years in luxury retail with a strong drive for results.
• Excellent communication skills and ability to work collaboratively.

Responsibilities

• Drive sales performance and develop effective business strategies.
• Lead customer service quality and build relationships with clients.
• Manage team development and ensure operational efficiency.

Skills

Sales Performance Management

Customer Relationship Management (CRM)

Team Leadership

Communication Skills

Organizational Skills

Problem Solving

Flexibility

Education

Minimum 5 years of related experience

Tools

POS System

Job description

Store Manager - Las Vegas, NV - The Forum Shops Caesar's Palace

Reference:

FEND03870

Job title:

Store Manager - Las Vegas, NV - The Forum Shops Caesar's Palace

As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.

Responsibilities:

Business Development and Performance Management:
• Drive and increase sales performance for overall business.
• Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.
• Develop a sales strategy, working cross-functionally with corporate partners.
• Market authority, identifying new opportunities to attract and retain clients.
• Develop and deliver events and incentives to grow the business.
• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
• Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.
• Collaborate with the Retail Events team for the organization of local events.

Client Management:
• Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
• Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
• Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
• Improve Mystery Shop Results with action plans.
• Cultivate a strong private appointment culture.

Administrative & Operations Management:
• Ensure alignment and partnership between front of house and back of house.
• Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
• Control vital actions to optimally control costs and ensure efficient operation in store.
• Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
• Ensure team follows all company policies and procedures.
• Lead the team with health and safety protocol and processes.

Visual Merchandising:
• Maintain merchandising standards.
• Know the bestsellers and have them on display all the time.

Team Management:
• Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.
• Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
• Attract and recruit the best talent available in the market through networking and scouting.
• Implement company policies while adhering to accurate procedure regarding disciplinary action.
• Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
• Identify individual and team training needs.

Qualifications:

• Minimum 5 years’ related experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social skills: the ability to communicate optimally both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Organizational and strong digital literacy required.
• Must have flexible schedule: some nights, weekends, and holidays.