Store Manager - Kay Jewelers - Oakleaf Town Center

Signet Jewelers Limited; Jacksonville (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Store Manager to lead daily operations at a vibrant retail location. This role involves driving sales, ensuring exceptional customer service, and fostering a positive team environment. The ideal candidate will have a strong background in retail management, excellent communication skills, and a passion for jewelry. Join a company that values diversity and inclusion, and offers opportunities for professional growth and development. If you're ready to inspire love and make a difference in customers' lives, this is the perfect opportunity for you.

Qualifications

• Minimum 2 years of college preferred.
• At least 3 years retail sales experience or 2 years sales plus 1 year management.

Responsibilities

• Lead daily store operations to meet sales and customer satisfaction goals.
• Hire, onboard, and develop talent; promote a positive work environment.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Organizational Skills

Bilingual Skills

Education

2 Years of College

Tools

MS Office

Job description

Store Manager - Kay Jewelers - Oakleaf Town Center

Store Manager - Kay Jewelers - Oakleaf Town Center

Apply at: Kay Jewelers - Jacksonville - Oakleaf Town Center - Jacksonville, FL | Full time | Posted 30+ Days Ago | Job Requisition ID: REQ_73063

We offer many opportunities on our career site. Click here to visit our careers page.

At Kay, we celebrate love and are committed to helping customers express their love through our quality, responsibly-sourced jewelry. As part of Signet Jewelers, a Great Place to Work-Certified company, we offer dynamic career paths and opportunities to impact lives and inspire love. Join us!

Position: Store Manager

Reports To: District Manager

Direct Reports: Assistant Store Manager, Jewelry Consultant, Sales Support, Inventory Control

Position Summary

The Store Manager (SM) leads daily store operations to meet sales, profitability, customer satisfaction, inventory, brand representation, and team development goals. The SM fosters a People First environment, promoting diversity, inclusion, and building lifelong customer relationships to deliver a top-tier customer experience.

Key Responsibilities

• Communicate performance expectations; coach and develop staff; ensure brand consistency and visual standards.
• Implement and communicate corporate initiatives; foster understanding of strategy and goals.
• Lead customer service excellence; empower team to resolve issues; follow up on customer requests.
• Achieve sales targets; analyze reports; identify opportunities; collaborate with nearby managers.
• Hire, onboard, and develop talent; set performance goals; maintain open communication.
• Promote a positive, respectful work environment; ensure compliance with policies.
• Control expenses; manage schedules; ensure proper store coverage during peak and off-peak periods.

Work Schedule

Typically a 40-hour week during non-peak periods, with shifts scheduled to optimize store operations and staff development. Hours increase during peak seasons.

Qualifications

• Minimum 2 years of college preferred
• At least 3 years retail sales experience, or 2 years sales plus 1 year management
• Jewelry or specialty retail experience preferred
• Diamond Council of America (DCA) certification is a plus
• Strong communication, interpersonal, presentation, problem-solving, and organizational skills
• Proficient in MS Office and related tools
• Bilingual skills are a plus

Physical Demands

Must be able to stand, reach, sit, stoop, bend, kneel, and lift up to 10 pounds. Visual acuity for gemstone quality assessment required. Flexibility for weekends, evenings, holidays, and travel.

We are an equal opportunity employer committed to diversity and inclusion. Internal candidates should update their Professional Profile in Workday.

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