Store Manager - INDEPENDENCE MALL

The Childrens Place; United States; On-site; USD 60,000 - 95,000; Full time

Job summary

The Children's Place in Wilmington, NC is seeking a Store Sales Manager to lead store teams, drive sales, elevate brand loyalty, and deliver exceptional customer service. This role assumes full accountability for key store results and the development of a high-performing team aligned with our brand strategies.

You will recruit and coach associates, manage scheduling, monitor performance against metrics, and ensure loss prevention and visual standards across the floor.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• 5+ years as a specialty retail store manager in relevant traffic, volume, and unit intensity.

Responsibilities

• Lead store teams to drive sales and deliver exceptional customer service.
• Recruit, develop, and retain top retail talent.
• Set and monitor performance against store financial targets.
• Plan and execute floor sets and visual merchandising per brand guidelines.
• Coach and mentor staff to improve performance and engagement.
• Ensure compliance with SOPs and loss prevention procedures.

Skills

Customer engagement

Talent development

Visual presentation

Operational skills

Strategic mindset

Effective communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Retail POS systems

Job description

Location:

Wilmington, North Carolina

Job Summary:

The Store Sales Manager will be responsible for leading store teams in driving sales, brand loyalty, setting the expectation, and providing exceptional customer service as well as recruiting and developing top retail talent. This position will have full accountability for the key financial results of the store and will be responsible for the overall leadership and development of the store by building an independent, high-performing team that is dedicated to achieving results and supporting brand strategies.

Responsibilities:

Key Accountabilities:

• Drive results by recruiting and developing high performing teams using all available resources to interview, hire, and retain top talent for key store and district positions
• Fuel the growth of the business by developing future leaders for the internal pipeline and identifying and networking with external talent to contribute to a solid talent succession plan
• Create and maintain a diverse, high-performing team through consistent selection, development, and motivation
• Effectively communicate goals and monitor the progress of team members against key business metrics
• Coach, mentor, and oversee overall direction of accountabilities to meet store and company goals
• Assess performance and provide appropriate level of feedback or action within the performance management cycle to ensure consistent performance
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor
• Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Serve as a positive role model for others in driving and maintaining high standards throughout the store while ensuring the integrity of the brand
• Represent the company in a professional and positive manner
• Create and manage scheduling to maximize staffing to effectively meet the needs of the business and drive store profitability while leveraging payroll
• Train associates and monitor compliance to all company standard operating procedures (SOPs)
• Direct the planning and execution of floor sets in an efficient manner while following Brand guidelines and encouraging collaboration of ideas amongst team members
• Drive exceptional shopping experience to our customers and store sales results by influencing associates' behaviors through the Leader on Duty (LOD) program
• Manage company standards of merchandise presentation, signage and display
• Protect company assets by ensuring adherence to all Loss Prevention procedures

Education and Experience:

• High school diploma or equivalent; Bachelor's degree preferred
• 5+ years of experience as a specialty retail store manager in relevant traffic, volume, and unit intensity

Skills and Behaviors:

• Excellent customer engagement, talent development, visual presentation, and operational skills
• Must have a strategic mindset
• Proven track record of selecting high-performing talent
• Must be an effective communicator, including facilitation and presentation of programs, processes, and concepts
• Ability to inspire and motivate store team
• Must be able to understand and interpret moderately complex financial reports
• Broad knowledge of retail landscape
• Must be able to plan and execute strategies
• Must be adaptable and flexible to changing prioritize
• Excellent time management, planning, and organization skills
• Must be fiscally responsible
• Proficient in Microsoft Office
• Ability to adapt to and learn internal applications
• Ability to work a flexible schedule, including weekends and evening shifts, to meet business needs
• Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs

The Children's Place is an Equal Opportunity Employer committed to a diverse and inclusive work environment.