Store Manager In Training: Ocean City, MD

Costello's Ace Hardware; Ocean City (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Costello's Ace Hardware in Ocean City, Maryland, is seeking a Store Manager In Training (SMIT) to learn and execute essential duties of a store manager. This role involves hands-on management of store operations, driving sales, and ensuring customer satisfaction.

The ideal candidate will have at least 2 years of retail experience and strong leadership skills. Responsibilities include supporting daily operations, collaborating with staff, and analyzing sales data. This position offers a pathway to becoming a Store Manager.

Qualifications

• 2+ years of experience in retail, ideally in a managerial role.
• Proven track record in achieving sales targets.
• Experience in training and developing staff.

Responsibilities

• Assist in daily store management and operations.
• Support sales strategy to drive profitability.
• Collaborate to maintain customer service excellence.
• Train and recruit store staff.
• Analyze sales reports to improve performance.

Skills

Leadership skills

Communication skills

Inventory management

Problem-solving skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business Administration

Tools

Retail software

Point-of-sale systems

Job description

Overview

The Store Manager In Training (SMIT) at Costellos Ace is responsible for learning and executing the essential duties of a store manager. This position is designed to prepare individuals to effectively manage store operations, drive sales, ensure customer satisfaction, and lead a team to achieve business goals. The SMIT will gain hands‑on experience and develop leadership skills necessary for the role of a Store Manager.

Key Responsibilities

• Assist in the management of daily store operations, including opening and closing procedures.
• Learn and apply strategies to drive sales and increase profitability.
• Support the Store Manager in maintaining inventory levels and ensuring product availability.
• Participate in training programs to develop skills in customer service, merchandising, and team leadership.
• Ensure compliance with company policies and procedures to maintain a safe and productive work environment.
• Collaborate with team members to deliver exceptional customer service and resolve customer inquiries and issues.
• Assist in recruiting, training, and developing store staff to enhance team performance.
• Analyze sales reports and customer feedback to identify areas for improvement and implement solutions.
• Work closely with the Store Manager to develop and execute promotional strategies.
• Maintain a clean and organized store environment to enhance the shopping experience for customers.

Qualifications

Required Education

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Required Experience

• Minimum of 2 years of experience in a retail environment, preferably in a supervisory or managerial role.
• Proven track record of achieving sales targets and managing store operations effectively.
• Experience in training and developing staff to enhance team performance and customer service.

Required Skills And Abilities

• Strong leadership skills with the ability to motivate and guide a team towards achieving business objectives.
• Excellent communication and interpersonal skills to interact effectively with customers, staff, and management.
• Proficient in inventory management and merchandising to optimize store layout and product placement.
• Ability to analyze sales reports and financial data to make informed business decisions.
• Strong problem‑solving skills and the ability to handle customer complaints and operational challenges efficiently.
• Knowledge of retail software and point‑of‑sale systems is preferred.
• Ability to work flexible hours, including weekends and holidays, as required by store operations.