Store Manager In Training: Fallston, MD

Costello's Ace Hardware; Fallston (MD); On-site; USD 40,000 - 50,000; Full time

Job summary

Costello's Ace Hardware in Fallston, Maryland is looking for a Store Manager In Training (SMIT) to learn store management duties and lead a team towards achieving sales and operational goals. The SMIT will gain hands-on experience in managing store activities, supporting customer satisfaction, and collaborating with team members.

This role requires a high school diploma (or equivalent) at a minimum, with preference for an Associate's or Bachelor's degree in a related field, along with at least 2 years of retail experience in a supervisory capacity.

Qualifications

• Minimum 2 years of experience in a retail environment, ideally in a supervisory role.
• Proven track record of achieving sales targets.
• Experience in training staff for improved performance.

Responsibilities

• Manage daily store operations including opening and closing procedures.
• Implement strategies to drive sales and profitability.
• Maintain inventory levels for product availability.
• Participate in training programs for customer service and leadership.
• Ensure compliance with company policies.
• Collaborate to provide excellent customer service and resolve inquiries.
• Assist in recruiting and developing store staff.
• Analyze sales reports for improvement opportunities.
• Work with Store Manager on promotional strategies.
• Keep the store environment clean and organized.

Skills

Leadership skills

Communication skills

Inventory management

Problem-solving skills

Flexibility

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business Administration or Retail Management

Tools

Retail software

Point-of-sale systems

Job description

Overview

The Store Manager In Training (SMIT) at Costellos Ace is responsible for learning and executing the essential duties of a store manager. This position is designed to prepare individuals to effectively manage store operations, drive sales, ensure customer satisfaction, and lead a team to achieve business goals. The SMIT will gain hands‑on experience and develop leadership skills necessary for the role of a Store Manager.

Key Responsibilities

• Assist in the management of daily store operations, including opening and closing procedures.
• Learn and apply strategies to drive sales and increase profitability.
• Support the Store Manager in maintaining inventory levels and ensuring product availability.
• Participate in training programs to develop skills in customer service, merchandising, and team leadership.
• Ensure compliance with company policies and procedures to maintain a safe and productive work environment.
• Collaborate with team members to deliver exceptional customer service and resolve customer inquiries and issues.
• Assist in recruiting, training, and developing store staff to enhance team performance.
• Analyze sales reports and customer feedback to identify areas for improvement and implement solutions.
• Work closely with the Store Manager to develop and execute promotional strategies.
• Maintain a clean and organized store environment to enhance the shopping experience for customers.

Qualifications

Required Education

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Required Experience

• Minimum of 2 years of experience in a retail environment, preferably in a supervisory or managerial role.
• Proven track record of achieving sales targets and managing store operations effectively.
• Experience in training and developing staff to enhance team performance and customer service.

Required Skills And Abilities

• Strong leadership skills with the ability to motivate and guide a team towards achieving business objectives.
• Excellent communication and interpersonal skills to interact effectively with customers, staff, and management.
• Proficient in inventory management and merchandising to optimize store layout and product placement.
• Ability to analyze sales reports and financial data to make informed business decisions.
• Strong problem‑solving skills and the ability to handle customer complaints and operational challenges efficiently.
• Knowledge of retail software and point‑of‑sale systems is preferred.
• Ability to work flexible hours, including weekends and holidays, as required by store operations.