Store Manager in Training (MIT)

Insomnia Cookies; Ypsilanti (MI); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a rapidly growing and nationally recognized company as a Store Manager in Training! This role offers a unique opportunity to lead a dynamic team in a fun and exciting environment. You will supervise staff, conduct interviews, and ensure top-notch customer service while enjoying perks like a monthly cellphone stipend and free cookies with every shift. If you're passionate about hospitality and looking for achievable growth opportunities, this position is perfect for you.

Benefits

Market competitive hourly compensation

End-of-period store bonus eligibility

Comprehensive benefits after 60 days

$25 monthly cellphone stipend

Pet insurance

10 days paid vacation

2 paid personal days

Job stability

Growth and promotion opportunities

FREE cookies with every shift

Qualifications

• 1+ years of supervisory experience in a restaurant or retail setting.
• Experience with POS systems and conducting in-person interviews.

Responsibilities

• Supervise and train team members during shifts.
• Conduct interviews and support inventory control.
• Ensure excellent customer service and adherence to company standards.

Skills

Supervisory experience

Customer service

Point of Sale (POS) systems

MS Office proficiency

Interviewing skills

Tools

Applicant Tracking Systems

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our EMU store located at 733 West Cross St. Ypsilanti, MI 48197. We are seeking hospitality-focused individuals looking to join our industry-leading, rapidly growing, and nationally recognized company!

Our MIT perks & compensation:

• Market competitive hourly compensation
• Eligibility for end-of-period store bonus
• Excellent comprehensive benefits starting 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet Insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as an MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when the Store Ops Manager (GM) is not present
• Supervise, train, and coach 2-5 team members engaged in cookie sales and customer deliveries
• Lead onboarding and initial training for new hourly staff
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, Delivery Drivers) in the manager's absence
• Support Store Ops Manager with ordering, inventory control, and scheduling
• Hold staff accountable to Insomnia Cookies' standards (baking, uniform, company policies, etc.)
• Ensure all team members provide excellent customer service and upselling

Desired skills and experience:

• At least 1 year of supervisory experience within a restaurant or retail store
• Experience conducting in-person interviews for hourly staff
• Experience with Point of Sale (POS) systems
• Proficiency with MS Office, Word, and Applicant Tracking Systems
• Ability to work a 4-5 day work week, including 1-2 mid-to-late shifts (Thurs-Sun)
• Must be 18 years or older and legally eligible to work in the U.S.

About us:

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. Over 20 years, our innovative bakery + delivery concept has become a cult brand known for its warm, delicious cookies delivered all day and late into the night. With over 300 stores globally, our flagship in Philadelphia, and a growing shipping and gifting portfolio, we are revolutionizing the cookie game under the motto "Imagining What's Possible".