Store Manager in Training (MIT)

Insomnia Cookies; Tempe (AZ); On-site; Full time

Job summary

Join a rapidly growing and nationally recognized company as a Store Manager in Training in Tempe! This exciting role offers the chance to lead a dynamic team in a fun environment, ensuring excellent customer service and operational excellence. With a competitive hourly wage, comprehensive benefits, and opportunities for growth, you will play a vital role in shaping the future of this innovative firm. Enjoy perks like free cookies, a cellphone stipend, and generous paid time off while making a significant impact in your community. If you have a passion for hospitality and leadership, this opportunity is perfect for you!

Benefits

Starting pay up to $21.00/hr

Market competitive hourly compensation

Eligibility for store bonus

Comprehensive benefits after 60 days

$25.00 monthly cellphone stipend

Pet Insurance

10 days paid vacation

2 paid Personal Days of Wellness

Achievable growth opportunities

FREE cookies with every shift

Qualifications

• 1+ year of supervisory experience in a restaurant or retail environment.
• Proficiency in customer service and upselling techniques.

Responsibilities

• Supervise and train team members during shifts.
• Conduct interviews and support inventory control.

Skills

Supervisory experience

Customer service excellence

Point of Sale (POS) systems

MS Office proficiency

Interviewing skills

Education

High school diploma or equivalent

Tools

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Tempe store located at 116 E University DR, Tempe AZ 85281, and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Starting off up to $21.00/hr
• Market competitive hourly compensation
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet Insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries
• Lead new hourly staff onboarding and initial training
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence
• Support Store Ops Manager with ordering, inventory control and scheduling
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.)
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service

Desired skills/experience:

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries
• Software Development