Store Manager in Training (MIT)

Insomnia Cookies; Salisbury (MD); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a rapidly growing and nationally recognized company as a Manager in Training! This role offers a unique opportunity to lead a team in an exciting environment, ensuring top-notch customer service and operational excellence. With a focus on hospitality, you will supervise staff, conduct interviews, and support the Store Ops Manager. Enjoy a fun work atmosphere with perks like free cookies, a monthly cellphone stipend, and generous paid time off. If you have a passion for leadership and a love for cookies, this is the perfect opportunity for you!

Benefits

Pay Rate: $19.00 - $23.00/hr

Eligibility for end of period store bonus

Comprehensive benefits after 60 days

$25.00 monthly cellphone stipend

10 days of paid vacation

2 paid Personal Days of Wellness

Job stability

Growth/promotion opportunities

Fun team environment

FREE cookies with every shift

Qualifications

• 1+ year in a supervisory role in a restaurant or retail setting.
• Experience with POS systems and conducting interviews.

Responsibilities

• Supervise and train team members engaged in cookie sales.
• Conduct interviews and support inventory control.

Skills

Supervisory skills

Customer service excellence

Upselling techniques

Interviewing skills

Time management

Education

High School Diploma or equivalent

Tools

Point of Sale (POS) systems

MS Office

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Manager in Training (MIT) at our Salisbury, MD location. We are seeking hospitality-focused individuals looking to join our industry-leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Pay Rate: $19.00 - $23.00/hr
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train, and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control, and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Desired skills/experience:

• At least 1 year of experience in a supervisory role within a restaurant or retail store.
• Prior experience conducting in-person interviews of hourly support staff.
• Prior Point of Sale (POS) systems experience.
• Ability to utilize MS Office, Word, and our Applicant Tracking System.
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs-Sun).
• Must be 18 years of age or older and have legal eligibility for employment in the United States.

About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly Imagining What’s Possible!