Store Manager in Training (MIT)

Insomnia Cookies LLC; Kansas City (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative bakery is seeking a dynamic Store Manager in Training to join their exciting team in Kansas City. This role involves leading a dedicated team, ensuring exceptional customer service, and overseeing daily operations in a fun and fast-paced environment. With a focus on growth and development, you will have the opportunity to train new hires and manage shifts effectively. The company offers a unique culture centered around delicious cookies and customer satisfaction, making it an ideal place for those passionate about hospitality and team leadership. Join this rapidly growing brand and make your mark in the cookie industry!

Benefits

Eligibility for end of period store bonus

Comprehensive benefits from day one

$25.00 monthly cellphone stipend

10 days of paid vacation

2 paid Personal Days of Wellness

Paid sick time

Job stability

Growth and promotion opportunities

Fun team environment

FREE cookies with every shift

Qualifications

• 1+ year of supervisory experience in a restaurant or retail setting.
• Experience with conducting interviews for hourly staff.

Responsibilities

• Manage shifts and supervise team members during scheduled hours.
• Conduct interviews and onboard new staff in the manager’s absence.

Skills

Supervisory experience

Conducting interviews

Point of Sale (POS) systems

MS Office proficiency

Customer service excellence

Education

High school diploma or equivalent

Tools

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Old Westport store located at 505 Westport Rd, Kansas City MO 64111 and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness and paid sick time
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Desired skills/experience:

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!