Store Manager in Training (MIT)

Insomnia Cookies; Des Moines (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a rapidly growing and innovative company as a Store Manager in Training in Des Moines! This exciting role offers the chance to lead a team in a fun environment while ensuring top-notch customer service and operational excellence. You'll be responsible for training new staff, managing daily operations, and driving sales through exceptional service. With competitive pay, benefits, and opportunities for growth, this is a perfect opportunity for hospitality-focused individuals looking to make an impact in a beloved cookie brand. Don't miss out on the chance to be part of something sweet!

Benefits

Market Competitive Compensation

End-of-Period Store Bonus

Comprehensive Benefits

Monthly Cellphone Stipend

10 Days Paid Vacation

2 Paid Personal Days

Job Stability

Growth Opportunities

Fun Team Environment

Free Cookies with Every Shift

Qualifications

• 1+ years of supervisory experience in a restaurant or retail setting.
• Experience with conducting in-person interviews for hourly staff.

Responsibilities

• Supervise and train team members during shifts.
• Conduct interviews for potential new hires in manager's absence.

Skills

Supervisory Experience

Point of Sale Systems

MS Office Proficiency

Customer Service Excellence

Tools

Applicant Tracking Systems

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Des Moines store located at 405 Court Ave, Des Moines, IA 50309. We are seeking hospitality-focused individuals looking to join our industry-leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Market competitive hourly compensation
• Eligibility for end-of-period store bonus
• Excellent comprehensive benefits starting 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as an MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train, and coach 2-5 team members engaged in cookie sales and customer deliveries.
• Lead onboarding and initial training for new hourly staff.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, and Delivery Drivers) in the manager's absence.
• Support Store Ops Manager with ordering, inventory control, and scheduling.
• Ensure staff adhere to Insomnia Cookies' standards (baking, uniform, policies, etc.).
• Drive upselling and customer service excellence—ensuring all team members provide the best service.

Desired skills/experience:

• At least 1 year of supervisory experience in a restaurant or retail setting
• Experience conducting in-person interviews for hourly support staff
• Point of Sale (POS) systems experience
• Proficiency with MS Office, Word, and Applicant Tracking Systems
• Ability to work a 4-5 day week with 1-2 mid-to-late shifts (Thurs-Sun)
• Must be 18+ and legally eligible to work in the U.S.

About us:

Insomnia Cookies was founded in a college dorm by Seth Berkowitz. Over 20 years, our innovative bakery + delivery concept has become a cult brand loved for its warm, delicious cookies delivered all day and late into the night. With over 300 stores worldwide, our flagship in Philadelphia, and a growing shipping and gifting portfolio, we're revolutionizing the cookie game by truly "Imagining What's Possible"!

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