Store Manager in Training (MIT)

Insomnia Cookies LLC; City of Syracuse (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a rapidly growing, nationally recognized company as a Store Manager in Training in Syracuse! This role offers an exciting opportunity to lead a team in a fun and dynamic environment while ensuring top-notch customer service and operational excellence. You will be responsible for supervising staff, conducting interviews, and managing store operations. With competitive pay starting at $18/hr, a monthly cellphone stipend, and excellent benefits from day one, this position is perfect for hospitality-focused individuals eager to grow within a reputable brand. Enjoy perks like free cookies and a supportive team atmosphere while contributing to the success of a beloved cookie brand!

Benefits

Starting pay of $18.00/hr

Eligibility for end of period store bonus

Comprehensive benefits after 60 days

$25.00 monthly cellphone stipend

Pet Insurance

10 days paid vacation

2 paid Personal Days of Wellness

Job stability

Growth/promotion opportunities

FREE cookies with every shift

Qualifications

• 1+ years in a supervisory role in retail or restaurant.
• Experience with POS systems and conducting interviews.

Responsibilities

• Manage store operations in the absence of the Store Ops Manager.
• Supervise, train, and coach team members on cookie sales.
• Ensure excellent customer service and upselling.

Skills

Supervisory experience

Customer service excellence

Upselling skills

Interviewing skills

Point of Sale (POS) systems

MS Office proficiency

Education

High school diploma or equivalent

Tools

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Syracuse store, and we are seeking hospitality-focused individuals looking to join our industry-leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Starting pay of $18.00/hr
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet Insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Desired skills/experience:

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly Imagining What’s Possible!