Store Manager in Training (MIT)

Insomnia Cookies LLC; Baltimore (MD); On-site; Full time

Job summary

Join a rapidly growing and nationally recognized company as a Store Manager in Training at Insomnia Cookies! This exciting role offers a unique opportunity to lead a team in a fun and dynamic environment, ensuring top-notch customer service and operational excellence. As a MIT, you'll supervise staff, conduct interviews, and support the Store Ops Manager, all while enjoying delicious cookies with every shift! With competitive pay, comprehensive benefits, and opportunities for growth, this position is perfect for hospitality-focused individuals looking to make an impact in a beloved cookie brand. Don't miss your chance to be part of this sweet success story!

Benefits

Pay Rate: $19.00/hr

Monthly cellphone stipend: $25.00

10 days paid vacation

2 paid Personal Days of Wellness

Store bonus eligibility

FREE cookies with every shift

Job stability

Growth and promotion opportunities

Fun team environment

Comprehensive benefits from day 1

Qualifications

• 1+ years of supervisory experience in a restaurant or retail setting.
• Proficient in MS Office and POS systems.

Responsibilities

• Supervise and train team members in cookie sales and deliveries.
• Conduct initial interviews for new hires in the manager's absence.
• Ensure customer service excellence and staff accountability.

Skills

Supervisory experience

Point of Sale (POS) systems

MS Office proficiency

Customer service excellence

Training and coaching

Education

High School Diploma or equivalent

Tools

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Fells Point store located at 812 South Broadway Baltimore, MD 21231 and we are seeking hospitality-focused individuals looking to join our industry-leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Pay Rate: $19.00/hr
• Market competitive hourly compensation
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Desired skills/experience:

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly Imagining What’s Possible!