Store Manager In Training

Goodwill of Central and Northern Arizona; Gilbert (AZ); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

5 Medical Plans

401K

Paid Time Off

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager in Gilbert, AZ. This role drives retail business operations, overseeing store production and sales to support the Goodwill mission. Responsibilities include leading a team, managing inventory, and ensuring customer service excellence.

The ideal candidate should have a high school diploma, two years of retail management experience, and proficiency in Microsoft Office. Benefits include medical plans, 401K, and paid time off.

Qualifications

• Two years work experience in Retail Management, preferably thrift.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen.

Responsibilities

• Develop and execute retail operations plan.
• Lead team members and ensure excellent customer service.
• Manage financial performance and inventory control.

Skills

Retail Management Experience

Customer Service

Microsoft Office Suite

Team Leadership

Education

High School Diploma or equivalent

Job description

4570 S Higley Rd Gilbert Arizona, 85297, [phone]

Starting Pay: $70,000.00 Annual

Position Description

Drives retail business operations at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) in Arizona and Maryland, to help fund the Goodwill mission of ending unemployment. Responsible for entire store production, directly leading Assistant Store Manager(s), Production Team, and Donation Attendants. Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members.

Essential Duties and Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.
• Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
• Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.
• Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
• Ensures that Team Members are operating per company standards and procedures.
• Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
• Transfers to different stores at any given time due to business needs.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates.
• Maintains regular and consistent in-person attendance.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values — Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma or equivalent
• Two years' work experience in Retail Management, preferably thrift
• One-year customer service experience
• Proficient in Microsoft Office Suite
• Valid drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently

Total Rewards package

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Equal Opportunity Employer

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Americans with Disabilities Act

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.