Store Manager III - Poinciana, FL

TD Bank; Kissimmee (FL); Sur place; USD 115 000 - 173 000; Plein temps

Résumé du poste

TD Bank Group in Florida is seeking an experienced store leader to manage a large TD store, oversee a team, and drive customer service, sales and risk-aware operations.

You will hire, coach, set goals and monitor performance, coordinate across store locations, and ensure compliance with bank policies while delivering strong financial results.

Qualifications

• Undergraduate degree or equivalent experience.
• 5+ years related experience in retail, customer service and/or financial services with supervisory, leadership and coaching experience.
• 5+ years of proven leadership and coaching experience.
• 5+ years of proven business development skills and ability to conceptualize strategies.
• Small Business and Consumer lending experience.
• Knowledge of Bank product lines and store operations and security.
• Strong analytical, presentation, interpersonal and written communication skills.
• Proficient with Microsoft Office suite.
• Notary License (preferred).

Responsabilités

• Leads, coaches and develops a team of service and advice colleagues on services, product and sales information strategies to improve customer experience.
• Oversees store operations, performance metrics and risk management aligned with TD Bank policies.
• Acts as escalation point for customer and partner issues and coordinates across store locations as needed.

Connaissances

Leadership & coaching

Financial analysis

Customer service

Notary License (preferred)

Microsoft Office

Formation

Undergraduate degree or equivalent experience

Outils

Microsoft Office

Description du poste

Work Location:

Poinciana, Florida, United States of America

Hours:

40

Pay Details:

$115,440 - $173,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking Job Description:

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages a large sized store and team (based on U.S. TD Bank store levelling criteria)
• Oversees and leads a large and/or highly complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Accountable for achieving both Store and individual performance metrics
• Ability to manage multiple store locations and/or a diverse and complex customer base, if required
• Acts as peer mentor to developing store managers
• Requires deep expert knowledge of the business, banking and bank operations
• Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
• Provides coaching, mentorship and guidance to others within area of expertise
• Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
• Originates loan applications, handles Conditions of Lending and conducts loan closings
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience:

• Undergraduate degree or equivalent experience
• 5+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required
• 5+ years experience of proven business development skills, including ability to conceptualize and implement strategies
• 5+ years of proven leadership and coaching experience required
• Small Business and Consumer lending experience required
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• Future focused, foresees gaps, trends and influences direction across a specialized area of the Region and Market
• Ability to negotiate, manage relationships and influence across the Region, Market, and Business line
• Has high performance standards for self and others and can coach peers
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Notary License (preferred)

Customer Accountabilities:

• Manages the service and advice team promoting a positive customer and colleague experience
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessar