Store Manager II Full Time(Pelham NY)

TD Bank; Town of Pelham (NY); On-site; USD 97,000 - 146,000; Full time

Job summary

TD Bank Group in Pelham, NY is hiring a Store Manager II to lead a grocery-anchored retail banking unit. You will drive deposits, loans, fees and expenses while coaching a store team to deliver outstanding employee and customer experiences.

You will deepen customer relationships and refer to specialists to meet needs and provide expert advice. The role requires 4+ years in banking leadership, lending experience and strong communication skills, with a focus on risk-aware store management and

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related experience in retail, customer service or financial services.
• 4+ years business development skills and strategies.
• 4+ years leadership and coaching experience.
• Experience in Small Business and Consumer lending.
• Knowledge of bank product lines and store operations.
• Strong financial analysis and problem-solving abilities.
• Excellent verbal and written communication skills.
• Notary License (preferred).

Responsibilities

• Provide people management leadership by hiring, goal setting, staff development, performance and compensation decisions.
• Manage a medium store and team per US TD Bank criteria.
• Oversee denovo stores; grow talent and support project success.
• Achieve store and individual performance metrics.
• Manage multiple store locations or diverse customer bases when required.
• Mentor developing store managers.
• Provide coaching on risk-aware processes and insights.
• Escalate issues to the highest level within the store for customers and partners.
• Originate loan applications, handle lending conditions and closings.
• Maintain active NMLS registration.

Education

Undergraduate degree or equivalent experience

4+ years related experience

4+ years business development experience

4+ years leadership and coaching experience

Small Business lending experience

Consumer lending experience

Knowledge of bank product lines

Strong financial analysis skills

Excellent verbal and written communication skills

Notary License (preferred)

Job description

Work Location

Pelham, New York, United States of America

Hours

40

Pay Details

$97,240.00 - $145,600.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking Job Description

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.

Depth & Scope

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)
• Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Accountable for achieving both Store and individual performance metrics
• Ability to manage multiple store locations and/or a diverse and complex customer base, if required
• Acts as peer mentor to developing store managers
• Requires deep expert knowledge of the business, banking and bank operations
• Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
• Provides coaching, mentorship and guidance to others within area of expertise
• Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
• Originates loan applications, handles Conditions of Lending and conducts loan closings
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience

• Undergraduate degree or equivalent experience
• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies
• 4+ years of proven leadership and coaching experience required
• Small Business and Consumer lending experience required
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Notary License (preferred)

Customer Accountabilities

• Manages the service and advice team promoting a positive customer and colleague experience
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessaryActively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
• Contribute