Store Manager II - Retail

Goodwill Industries of Northwest North Carolina, Inc.; Statesville (NC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to oversee all aspects of retail operations. This role is pivotal in fostering a positive work environment, ensuring customer satisfaction, and achieving sales goals. The Store Manager will lead a team, manage operational costs, and uphold safety standards while promoting professional development among staff. Join a mission-driven organization that values its team members and offers excellent benefits, including medical insurance, retirement plans, and opportunities for career growth. If you're passionate about making a difference in your community while leading a dedicated team, this position is for you.

Benefits

Paid Time Off (PTO)

403(b) Retirement Savings Plan

Employee Assistance Program

Employee Referral Program

Quarterly Incentive Programs

Corporate Discount Programs

Medical Insurance

Prescription Coverage

Dental and Vision Coverage

Tuition Reimbursement

Qualifications

• 3-5 years of operational management experience in a General Manager capacity required.
• Strong leadership and communication skills are essential for this role.

Responsibilities

• Lead all store operations and personnel management in the assigned retail location.
• Ensure exceptional guest experiences and meet budget and sales targets.

Skills

Leadership skills

Advanced communication skills

Customer Service focus

Coaching and Development Skills

Ability to multitask

Business acumen

Education

High School diploma

Associate degree

Tools

Microsoft Office Suite

Job description

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

Job Summary

The Store Manager is responsible for leading all store operations and personnel management in their assigned retail location. This person is critical in maintaining a safe work environment and a culture of customer service, ensuring exceptional guest experiences, and meeting all budget and sales targets. Our Store Managers work to lead and coach team members and encourage growth and development within the organization.

• Act as the General Manager of a site overseeing all aspects of store operations and personnel management.
• Fosters cohesion among team members and cultivates a positive organizational culture.
• Responsible for handling escalated customer service matters.
• Responsible and committed to ensuring strict adherence to safety protocols throughout all operational activities.
• Assumes fiscal responsibility for managing operational costs, including labor and supplies, within the assigned store.
  • Executes budget management duties, expected to meet sales targets and production benchmarks.
  • Supervises payroll operations and monitors profit and loss margins to ensure financial objectives are met within the designated store.
• Manages the end-to-end process encompassing selection, hiring, training, onboarding, progressive discipline, and coaching of retail store associates.
  • Upholds accountability for fostering the growth and professional development of Assistant Store Managers, guiding their progression to higher-level positions within the organization.
  • With the Regional Director, establishes and implements a structured development framework for leads and hourly associates.
• Ensures timely resolution of all inquiries and assistance requests from leaders and support staff, consistently responding within a 24 to 48-hour timeframe.
• Commences store operations by opening the premises, conducting cash counts, and preparing the establishment for customer engagement during regular business hours.
• Ensures sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning.
• Concludes store operations by overseeing the closing procedures, including conducting cash counts and securely depositing funds into the designated safe.
  • Generates end-of-day sales reports to facilitate financial reconciliation.
  • Ensures the building is securely locked at night and activates the alarm system to safeguard the premises.
• Works with Regional Director to develop comprehensive operational loss prevention initiatives to mitigate shrinkage risks. Communicates any identified losses to Regional Directors and all pertinent retail leadership for timely awareness and strategic action.
• Other duties, as assigned.

Educational Requirements

High School diploma plus post-secondary credits, required. Associate degree, preferred. 3-5 years’ operational management experience in a General Manager capacity (i.e., retail, manufacturing, hospitality) is required, with at least 3 years of supervisory experience.

Qualifications

• 3-5 years’ operational experience in a General Manager or Supervisory capacity (i.e., retail, manufacturing, hospitality) is required.
• At least 3 to 4 years of team member supervision experience.
• Leadership skills and business acumen.
• Advanced communication skills – written and verbal.
• Ability to multitask and make decisions in a fast-paced environment.
• Coaching, Development, and Leadership Skills.
• Ability to be cross-trained for all retail positions.
• Customer Service focus.
• Strong understanding of Microsoft Office Suite.