Store Manager II: Lead Team & Ops Excellence

KEEN Footwear; Portland (OR); On-site; USD 67,000 - 71,000; Full time

Job summary

KEEN Footwear in Portland, OR is seeking a Retail Store Manager II to oversee daily store operations, lead a frontline team, and ensure inventory accuracy and strong customer service. The role focuses on optimizing staffing, executing company standards, and driving sales performance.

You will mentor staff, manage budgets, respond to customer feedback, and partner with senior leadership to execute promotions and visual merchandising.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree preferred.
• Minimum seven (7) years experience in a retail environment required.
• Minimum two (2) years of experience in a supervisory or lead capacity preferred.

Responsibilities

• Oversees people management and operational performance in retail location, including talent planning, recruiting strategies, performance management, succession planning, and workforce scheduling. Coaches and develops team to build strong leadership pipelines and consistent employee experience.
• Manages the flow of product availability in store, ensuring minimum on hand levels align with sales targets and forecasts. Considers trends, customer and staff feedback.
• Establishes and monitors standardized receiving, returns, and pricing accuracy processes, ensuring timely execution, compliance with controls, and resolution of discrepancies impacting margin or customer experience.
• Ensures consistent execution of visual merchandising and in store presentations, reinforcing alignment with standards set in visual merchandising manual.
• Facilitates in-store corporate sales and promotional events, ensuring staff are informed of promotional priorities to drive sales and meet established KPIs.
• Monitors digital platforms such as Yelp and Google for customer reviews on in-store experiences. Responds to reviews and uses information to evaluate policies and procedures and maintain high service levels.
• In charge of managing labor, supplies, travel, and events budgets for retail location. In charge of ensuring that charges are coded to correct GL accounts.
• Proactively assesses store operations, team performance, and customer experience within the store, providing insights and recommendations to support overall initiatives and continued improvements.
• Translates store goals into daily action plans, adjusting priorities, schedules, and processes to meet operational and customer experience expectations.
• Reviews individual and team performance against expectations, providing real-time coaching and guidance to maintain strong execution and accountability.

Skills

Team leadership

Coaching

Customer service

Decision making

Verbal and written communication

Education

High School Diploma or GED

Bachelor’s Degree

Job description

KEEN Footwear in Portland, OR is seeking a Retail Store Manager II to oversee daily store operations, lead a frontline team, and ensure inventory accuracy and strong customer service. The role focuses on optimizing staffing, executing company standards, and driving sales performance.

You will mentor staff, manage budgets, respond to customer feedback, and partner with senior leadership to execute promotions and visual merchandising.