Store Manager II (Howard Shaw)

TD; Washington (District of Columbia); On-site; USD 93,000 - 140,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager II to lead and inspire a team in Washington, DC. This pivotal role involves managing store operations, enhancing customer relationships, and driving business growth while ensuring a legendary customer experience. The ideal candidate will possess strong leadership skills, a deep understanding of banking processes, and a passion for developing talent. Join a forward-thinking company that values innovation and offers comprehensive rewards, including competitive salary and professional development opportunities. This is your chance to make a significant impact in the financial services sector.

Benefits

Comprehensive Benefits

Professional Development Programs

Inclusive Work Environment

Qualifications

• Undergraduate degree or equivalent experience required.
• 4+ years in retail or financial services with leadership experience.

Responsibilities

• Develop and lead a Store portfolio to enhance profitability.
• Manage Store operations and team performance metrics.

Skills

Customer Service

Leadership

Business Development

Financial Analysis

Communication

Risk Management

Education

Undergraduate Degree

4+ Years in Retail/Financial Services

Tools

Microsoft Office

Job description

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Work Location: Washington, District of Columbia, United States of America

Hours: 40

Pay Details: $93,080 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time as they advance in their roles. The actual offered base pay may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation details with recruiters.

Line Of Business: Personal & Commercial Banking

Job Description

The Store Manager II develops, leads, and contributes to the growth and profitability of our Consumer Business through managing a Store portfolio including deposits, loans, fees, and expenses. Leads, coaches, and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for Store growth by deepening customer relationships, prioritizing customer needs, and referring them to the right Specialist to ensure optimal service and advice.

Depth & Scope

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing performance and compensation, promoting teamwork, and handling disciplinary actions as required.
• Manages a medium-sized store and team (based on U.S. TD Bank store criteria).
• Oversees and leads a medium/complex/Denovo Store, growing talent, developing skills, and supporting career goals.
• Achieves Store and individual performance metrics.
• Manages multiple store locations and/or diverse customer bases if required.
• Acts as peer mentor to developing store managers.
• Requires deep knowledge of banking, business processes, and risk management.
• Provides coaching, mentorship, and guidance within area of expertise.
• Oversees team management, including risk considerations (Moderate to High).
• Serves as the highest escalation point for store issues.
• Originates loan applications, handles Conditions of Lending, and conducts loan closings.
• Maintains active registration with NMLS.

Education & Experience

• Undergraduate degree or equivalent experience.
• 4+ years in related retail, customer service, or financial services industries, with supervisory and leadership experience.
• Proven business development skills for 4+ years.
• Experience in Small Business and Consumer lending.
• Knowledge of bank products, store operations, and security.
• Strong financial analysis, communication, and leadership skills.
• Proficient with Microsoft Office.
• Notary License preferred.

Customer & Shareholder Accountabilities

Leading customer service initiatives, coaching teams, building community relationships, managing store operations, and driving business growth and risk management.

Employee/Team Accountabilities

Leading, coaching, and developing store teams, setting targets, providing feedback, and fostering a diverse, inclusive environment.

Regulatory & Physical Requirements

Includes compliance with Loan Originator regulations, travel requirements, and physical demands detailed in the original description.

Who We Are & Rewards

TD is a leading global financial institution committed to enriching lives through innovative banking services. We offer comprehensive Total Rewards including salary, benefits, and development programs.

Additional Information

Supports colleague development, onboarding, and an inclusive application process. Equal employment opportunity is provided.