Store Manager I - Epsom, NH

TD; Epsom (NH); On-site; USD 68,000 - 103,000; Full time

Job summary

An established industry player is seeking a Store Manager I to lead a dynamic team in Epsom, NH. This role is crucial for driving growth and profitability within the Consumer Business sector. The ideal candidate will excel in managing store operations, fostering customer relationships, and enhancing team performance. With a focus on delivering exceptional service, you will coach and mentor your team to achieve store objectives while ensuring compliance with banking standards. Join a company that values growth opportunities and skill development, and make a significant impact in your community.

Qualifications

• 3+ years experience in retail, customer service, or financial services.
• 1+ years leadership and coaching experience.

Responsibilities

• Develops and leads the store team to enhance customer experience.
• Manages store operations and ensures performance metrics are met.

Skills

Leadership

Customer Service

Financial Analysis

Communication Skills

Coaching

Education

Undergraduate Degree

Tools

Microsoft Office

Job description

Join to apply for the Store Manager I - Epsom, NH role at TD

1 week ago Be among the first 25 applicants

Join to apply for the Store Manager I - Epsom, NH role at TD

Work Location:
Epsom, New Hampshire, United States of America

Hours:
40

Pay Details:
$68,640 - $102,960 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range as they advance in their role. Actual offers may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation with their recruiter.

Line Of Business:
Personal & Commercial Banking

Job Description:
The Store Manager I develops, leads, and contributes to the growth and profitability of our Consumer Business through managing a Store portfolio including deposits, loans, fees, and expenses. Leads, coaches, and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for Store growth by deepening customer relationships, prioritizing customer needs, and referring them to the right Specialist for optimal service and advice.

Depth & Scope:

• Provides people management by hiring, goal setting, staff development, performance management, and disciplinary actions.
• Manages a small-sized store and team based on U.S. TD Bank store criteria.
• Oversees and leads a small or complex store, developing skills and capabilities to support business results and career growth.
• Achieves Store and individual performance metrics.
• Requires knowledge of banking, operations, and risk management processes.
• Provides coaching, mentorship, and guidance to team members.
• Acts as the escalation point for customer and internal issues.
• Handles loan applications, Conditions of Lending, and conducts loan closings.
• Maintains active registration with NMLS.

Education & Experience:

• Undergraduate degree or equivalent experience.
• 3+ years relevant experience in retail, customer service, or financial services.
• 1+ years leadership and coaching experience.
• Small Business and Consumer lending experience preferred.
• Knowledge of Bank products, Store operations, and security.
• Strong financial analysis and communication skills.
• Proficient with Microsoft Office.
• Notary License (preferred).

Customer & Shareholder Accountabilities:

• Manage service and advice teams to ensure positive customer and colleague experiences.
• Lead, coach, and develop teams to improve customer service and financial confidence.
• Promote community involvement and build customer relationships.
• Oversee store operations, including premises, scheduling, and administrative duties.

Additional sections (e.g., Employee/Team Accountabilities, OCC Language, Physical Requirements, etc.) are kept as in the original for completeness.