Store Manager- Holyoke Mall at Ingleside

Pandora A/S; Holyoke (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading jewellery brand is seeking a passionate Store Manager for their Holyoke Mall location. The role involves engaging customers, driving sales, and coaching the sales team. The ideal candidate will have retail management experience and strong communication skills, ensuring exceptional customer experiences and operational excellence.

Benefits

Competitive compensation including base salary plus bonuses

401K plan

Extensive health benefits

Growth opportunities

PTO including vacation and holidays

Qualifications

• 3-5 years of experience as a Store Manager in retail.
• Strong communication skills and business acumen.

Responsibilities

• Engage with customers and drive sales.
• Coach and inspire the sales team.
• Ensure operational efficiency and talent development.

Skills

Communication

Analytical Skills

Talent Development

Tools

Microsoft Office 365

Retail POS Systems

Job description

Store Manager - Holyoke Mall at Ingleside

Location: Holyoke, US

Application Deadline: n/a

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people worldwide to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora fan. You will immerse yourself in our brand, culture, and products, taking pride in delivering exceptional customer experiences. This role involves engaging with customers on the sales floor, working alongside your team to drive sales, and coaching Assistant Store Managers, Sales Leads, and Sales Associates.

Key Responsibilities:

1. Embrace the store culture with passion for our brand, acting as an extraordinary brand ambassador.
2. Exceed sales goals by building genuine connections with fans.
3. Surpass KPIs and set new records through excellent performance.
4. Create memorable shopping experiences by demonstrating product knowledge and fostering loyalty.
5. Coach and inspire the sales team, providing real-time feedback to meet KPI goals.
6. Build a loyal customer base by engaging authentically beyond transactions.
7. Recruit and bring in top talent, including seasonal and core hires.
8. Partner with the Divisional Sales Manager and HR to address performance and policy issues.
9. Ensure visual merchandising, operational efficiency, and talent development are executed timely.
10. Perform other duties as assigned.

Qualifications:

1. 3-5 years of experience as a Store Manager in a high-performance retail environment.
2. Strong communication skills, both written and verbal, demonstrating care.
3. Ability to connect with people at all levels and charm an audience.
4. Sharp business acumen with analytical skills to deliver results.
5. Skilled in recruiting, retaining, and developing talent, including succession planning.
6. Proficiency with Microsoft Office 365 and retail POS systems.
7. At least 18 years old with proof of identity and eligibility to work.
8. Flexible schedule including nights, weekends, and holidays; able to stand for long periods and lift 50+ pounds.

Benefits:

• Competitive compensation including base salary plus bonuses.
• 401K plan for financial security.
• Extensive health benefits: Medical, Dental, Vision, Disability, Life Insurance, and discounts.
• Growth opportunities through learning and development programs, tuition reimbursement, and continuous feedback.
• PTO including vacation, personal days, sick leave, birthday, and holidays.

About Pandora:

Pandora is the world's largest jewellery brand, designing and marketing accessible luxury jewellery from high-quality materials. We operate in over 100 countries with more than 6,800 points of sale, including 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and is committed to sustainability and innovation.

Our recruitment process is transparent and fair, designed to remove bias and discrimination. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age in their applications.

About Pandora NAM:

The North American team comprises over 115 employees in New York and Baltimore, with additional staff in logistics, field positions, and stores. The USA is Pandora’s largest market, with over 1,400 points of sale, including 420+ concept stores.