Store Manager, Harwich MA

KnitWell Group; Harwich (MA); On-site; USD 62,300 - 74,760; Full time

Benefits offered by this job

Growth opportunities

Incentives

Benefits package

Discounts 50-70%

Referral program

Travel discounts

Concert discounts

Job summary

Talbots in Harwich, MA is seeking a store leadership role to guide a team in delivering exceptional customer service and achieving sales goals. You will coach staff, manage staffing, and foster a culture centered on relationships and quality service.

The position requires strong leadership, reliable scheduling, and the ability to stand for long periods while maintaining store standards and safety. Location: Harwich, MA. Pay range shown below.

Qualifications

• Experience-leading a retail team and driving store sales.
• Strong customer service mindset and ability to coach others.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead a team to create a hospitable environment for customers and associates.
• Educate, coach, mentor and inspire all store staff based on their strengths and needs.
• Cultivate a relationship-based selling culture to drive loyalty and sales trends.
• Foster a collaborative team environment with accountability and consistent standards.
• Maintain awareness of business performance, fashion trends, and key drivers to maximize sales and meet goals.
• Balance operational energy with selling energy to create exceptional customer experiences.
• Recruit/source talent for current and future openings and manage payroll/staffing schedules.
• Protect company assets and maintain a safe work environment.
• Ensure compliance with company policies and employment laws.

Skills

Leadership

Sales Focus

Customer Service

Communication

Team Coaching

Tools

Computer/iPad/Handheld Systems

Job description

About us

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

What We Offer

• Growth! Here at Talbotsour goal is to give you the tools to grow beyond this position and into the next.
• Incentive Opportunities
• Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit the We Care page.
• Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
• Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.

What we Value “WE CARE”

• We Win as a team and are dedicated to ensuring and applauding each other’s success.
• We Encourage creativity, innovation and smart risk-taking.
• We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
• We Act with integrity, transparency, candor, and respect.
• We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We Embrace community by bringing positive change to those we live and work in.

Who You Are

• The model of professionalism, integrity and respect for others while creating an environment that positions Talbots as an employer of choice.
• Customer-centric and understands the importance exceptional service contributes to growing store sales.
• An effective leader with the ability to influence others into action through inspiration and involvement.
• A role model for creating exceptional customer experiences and build enduring relationships both internally and externally.
• Ambitious and enthusiastic in creating an environment for both the store and team to succeed.
• Have strong sales experience with a demonstrated ability to meet or exceed performance standards.
• Organized and capable of multi-tasking in a fast paced, ever-changing environment.
• Excellent communicator, fiscally responsible, critical thinker, and have leadership courage.
• Professional, assertive, and friendly with the ability to make decisions independently.
• You possess the technological aptitude to navigate, coach and train computer/iPad/handheld systems.
• Able to work cooperatively in a diverse work environment.
• An experienced leader - specialty retail preferred.
• Open to relocating for opportunities in other areas of the business.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
• Have open availability of 40 hours per week.

What You'll Do

• Lead a team in creating a hospitable environment for customers and associates alike.
• Educate, coach, mentor and inspire all store associates based on their individual strengths, opportunities and needs.
• Create a relationship-based selling culture where all associates align around the needs of our customers to drive customer loyalty and a sustainable sales trend.
• Build a collaborative team environment where all associates are held accountable and proud to uphold the same standards, policies, and procedures.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Balance the operational energy with selling energy necessary to create exceptional experiences for our customers and driving the business forward within his/her/their store.
• Attract/Identify/source talent for current and future opportunities while managing payroll/staffing schedule.
• Protect company assets and maintain a safe work environment.
• Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.

Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

Location: Store 00367 Harwich, MA-Harwich, MA 02645

Position Type: Regular/Full time

Pay Range: $62,300.00 - $74,760.00 USD

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.