Store Manager - Govenor's Square Mall

Pandora A/S; Maryland; On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in the jewellery sector is seeking a passionate Store Manager to lead their team and create unforgettable shopping experiences. This role offers the chance to engage directly with customers while fostering a culture of excellence and brand loyalty. You will be responsible for coaching a dedicated sales team and exceeding sales goals through genuine connections. Join a company that values creativity, empowerment, and sustainability, where your leadership can make a real impact on both the team and the customers. If you are ready to take your career to the next level and inspire others, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Tuition Reimbursement

Paid Time Off

Product Discounts

Anniversary Gift Cards

Qualifications

• 3-5 years of experience as a Store Manager in a high-performance selling environment.
• Ability to connect with people at all levels of the organization.

Responsibilities

• Deliver exceptional customer experiences while driving sales on the sales floor.
• Coach and manage a team of Assistant Store Managers and Sales Associates.

Skills

Leadership

Communication Skills

Analytical Thinking

Recruiting and Retaining Teams

Customer Engagement

Education

High School Diploma

Tools

Microsoft Office 365 Suite

Retail Point of Sale Systems

Job description

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Store Manager, you will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

Our Store Managers shine when they:

1. Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
2. Dare to exceed individual and store sales goals by building a genuine connection with our fans.
3. Embrace the opportunities and soar beyond commercial targets and key performance indicators (KPIs) expectations, setting new records and achieving remarkable success.
4. Create unforgettable shopping moments that exceed expectations, by displaying excellent product knowledge and building brand loyalty.
5. Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
6. Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
7. Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Assistant Store Managers, Sales Associates, and Sales Leads.
8. Partner with the Divisional Sales Manager and Human Resource team to identify and resolve any performance issues and policy violations.
9. Utilize your brilliance across talent, brand, operations, and fan experience, guaranteeing the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
10. All other duties as assigned.

Craft your career with us if you have:

1. Demonstrated experience as a results-oriented leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
2. Developed a sense of care in your communication skills, both written and verbal.
3. Ability to charm and captivate an audience with the ability to connect with people at all levels of the organization.
4. Sharp business acumen, coupled with analytical thinking that can show and deliver positive results.
5. Skilled in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
6. Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
7. At least 18 years old and can provide proof of identity and eligibility to work.
8. A flexible work schedule that includes nights, weekends, and holidays, including standing for extended periods, ability to lift 50+ pounds, and timely arrival to work.

We Offer:

Robust compensation package including base + bonuses, a 401K plan to help you secure your financial future. Extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, and product discounts! Learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement, and more. PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

About Pandora:

Pandora is the world's largest jewellery brand, specialising in the design, crafting, and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.