Store Manager - Glendale

Dr. Martens; Glendale (CA); On-site; USD 69,000 - 79,000; Full time

Benefits offered by this job

Brand free docs pair

65% employee discount

Seasonal free pairs of Docs

Retail Bonus Program

Transit and parking flexible spending

PTO and Sick Time

Employee Assistance Program

401(k) with employer match

DM Foundation volunteering

Paid Volunteer Hours

Job summary

Dr. Martens in Glendale, CA seeks a Store Manager to lead a high-performing retail store. You will guide a team to deliver premium customer service, achieve sales targets, and manage store operations safely and profitably.

You will drive local marketing, inventory control, staffing, and visual standards while fostering an inclusive culture. This role requires flexible hours including evenings and weekends.

Qualifications

• 3-5 years retail management experience, preferably related to footwear and/or apparel.
• Associate or Bachelor’s Degree in related field would be a plus.
• Experience managing staff, setting schedules, assessing performance, and supporting professional development.
• Thorough knowledge of retail merchandising and retail operations.
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems.
• Experience with MPOS and StoreForce a plus.
• Ability to communicate effectively, both verbally and in writing, with a wide customer base.
• Analytical ability to identify and evaluate problem areas and implement effective solutions.

Responsibilities

• Leading, motivating and developing store team to deliver exceptional customer service.
• Exceeding sales/profitability budgets for the store and controlling costs to meet ROS and payroll goals.
• Upholding company objectives by developing strategies to increase store traffic and profitability.
• Handling all aspects of Human Resources within the store (recruiting, hiring, training, retaining top talent).
• Managing inventory control issues and ensuring accurate inventory tracking.
• Providing input on product orders, buying trends, and stock levels to drive sales.
• Ensuring visual presentations are consistent and merchandising standards are met.
• Identifying and maintaining local advertising and store promotions within Brand Marketing scope.
• Creating schedules to accommodate business needs and ensure timekeeping accuracy.

Skills

Retail management

Team leadership

Customer service

Merchandising

MS Office

Inventory control

Scheduling

Staff development

Communication

Problem solving

Education

Associate or Bachelor’s Degree in related field

Tools

MPOS

StoreForce

Job description

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

WHAT'S THE STORY

Our Store Managers provide leadership and direction, guiding their team to provide an outstanding service offer that supports the delivery and growth of Dr. Martens.

WHERE YOU CONTRIBUTE

The Store Manager is accountable for leading a high-performing retail store that delivers premium consumer experiences, strong commercial results, operational excellence and an inclusive team culture. The role brings the Dr. Martens brand to life locally while ensuring the store operates safely, consistently and profitably.

Through strong leadership, commercial ownership and effective people development, the Store Manager builds capability, drives performance and creates an environment where colleagues can do their best work and consumers feel connected to the brand.

CORE ACCOUNTABILITIES

• Leading, motivating and developing store team to deliver exceptional customer service. Building on our retail standards and Key Performance Indicators, growing sales and brand loyal customers.
• Exceeding sales/profitability budgets for the store. Maintaining controllable cost to achieve established Return on Sales (ROS) and payroll goals.
• Upholding company objectives by developing business strategies to increase store traffic and optimize profitability.
• Responsible for all aspects of Human Resources within the store (i.e., recruiting, hiring, training, and retaining top talent).
• Proactively managing and handling all inventory control-related issues and ensuring accurate inventory tracking.
• Sharing input on product orders, buying trends, customer needs, and inventory levels. Reviewing stock levels regularly to drive sales.
• Ensuring visual presentations are consistent and merchandising standards are achieved.
• Identifying, recommending, and maintaining local advertising and/or store promotions within scope set by Brand Marketing team.
• Creating schedules to accommodate the business needs and ensure all timekeeping procedures are completed accurately.

KEY SKILLS & CAPABILITIES

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities:

• 3-5 years retail management experience, preferably related to footwear and/or apparel. Associate or Bachelor’s Degree in related field would be a plus.
• Experience managing staff, setting schedules, assessing performance, and supporting professional development.
• Thorough knowledge of retail merchandising and retail operations.
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. Experience with MPOS and StoreForce a plus.
• Ability to communicate effectively, both verbally and in writing, with a wide customer base.
• Analytical ability to identify and evaluate problem areas and implement effective solutions.
• Able to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs and to carry shoe boxes while climbing a ladder and/or stairs
• Domestic travel required, up to 5%.
• Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities.

WHAT'S IN IT FOR YOU?

• Welcome to the brand free pair of Docs
• 65% off Employee Discount
• Seasonal free pairs of Docs
• Participation in our Retail Bonus Program
• Transit and parking flexible spending accounts
• PTO and Sick Time
• Our Employee Assistance Program – for when times might get tough
• 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match
• DM Foundation, supporting and empowering our communities around the world
• Paid Volunteer Hours

PAY DETAILS

• $69,000 - $79,000 per year.
• Exact compensation may vary based on skills, experience, and location.

READY TO FILL YOUR BOOTS?

If you're excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we'd love to hear from you.

For roles where a background check is required, employment is contingent upon successful completion of the screening process in accordance with applicable laws. Background checks are only initiated after a conditional offer of employment has been extended and accepted.

We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at [e-mail] and we will work with you to meet your accessibility needs.

At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.