Store Manager GA

Chattanooga Goodwill Industries; Fort Oglethorpe (GA); On-site; USD 22,000 - 31,000; Full time

Job summary

Chattanooga Goodwill Industries in Fort Oglethorpe, GA is seeking a Store Manager to oversee donated merchandise operations, drive sales, and manage store expenses to meet financial goals.

Responsibilities include staffing, training, customer service, adherence to SOPs, safety policies, and coordinating with leadership to maintain store standards while delivering donor and shopper experiences.

Qualifications

• High School degree or GED required.
• Associate degree or related retail management coursework preferred.
• 5 years of supervisory experience (15+ employees) preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent spoken and written English; bilingual a plus.

Responsibilities

• Support mission, vision, and values in daily actions.
• Hire, train, supervise, and evaluate store staff.
• Meet sales goals and manage the store budget.
• Ensure adherence to SOPs, safety, and security policies.
• Provide excellent customer service to donors and customers.

Skills

Communication

Interpersonal skills

Attention to detail

Customer service

Reliability

Education

High School diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Job Details: Job Location: Fort Oglethorpe GA Store - Fort Oglethorpe, GA 30742, Position Type: Full-time, Salary Range: $19.00 - $19.00 Hourly,

JOB TITLE: Store Manager

FLSA STATUS: Exempt, Full Time REVIEWED BY: Shelly Goodin

ORIGINALLY WRITTEN: 11/30/2022 UPDATED: 12/19/2025

CEO/PRESIDENT APPROVAL: Gena Weldon DATE: 12/23/2025

POSITION PURPOSE

Store Manager manages the operations of donated merchandise in accordance with established business practices for the success of a retail store by developing sales and controlling expenses.

JOB FUNCTIONS

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain organization, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
• Punctual and dependable attendance.
• Manage budget and maintain expenditures in accordance with the Organization, departmental, and store financial goals.
• Comply with Organization policies and Donated Goods Retail standard operating procedures (SOPs) and the Organization’s safety and security policies and procedures.
• Hire, fire, train, evaluate, motivate, develop, and supervise all store personnel to maintain and exceed the Organization’s operational standards.
• Greet, assist, and provide excellent customer service to donors and customers.
• Resolve any complaints and communicate with the management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to Organization standards.
• Perform all functions performed by store personnel.
• Attend all meetings and training as required by the Organization and conduct all monthly meetings with store employees.
• Maintain all company records and reports accurately and in a timely fashion.
• Meet store sales goals and operate within budgetary guidelines.
• Oversee production and rotation of merchandise, ensure quality of merchandise and proper pricing.
• Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.
• Assist at other store locations as needed.
• Perform other duties as assigned.

KEY KNOWLEDGE AND EXPERIENCE

• High School degree or GED, required.
• Associate degree or completion of related retail management course work preferred.
• 5 years of experience in a supervisory role of 15 or more employees preferred and/or demonstrated success in a DGR leadership position with completion of Goodwill assigned training.
• High level of attention to detail.
• Must have excellent oral and written communication skills in English as well as interpersonal skills, bilingual a plus.
• Must be proficient in MicrosoftOffice products such as Word, Excel, PowerPoint, and Outlook.
• Must be able to adapt to growth and a changing environment within the Organization.
• Ability to complete and maintain: CPR and First Aid certifications.
• Ability to transfer to any Goodwill Industries of the Greater Chattanooga Area within the territory.
• Reliable transportation and communication required.
• Willingness and ability to travel as needed for organizational purposes, including to other sight locations and regular meetings.
• Must be available to work during operating business hours as needed for business operations. Work schedule includes days, evenings, holidays and weekends are required.

DIRECT REPORTS

Assistant Store Manager, Shift Leaders, Store Associate