Store Manager - Full Time - Citadel Outlet

L'OCCITANE Group (B Corp); Commerce (CA); On-site; Full time

Job summary

Join a renowned company as a Store Manager, where you will create immersive guest experiences and lead a passionate team in the realm of natural beauty. This role combines exceptional customer service with leadership, aiming for a positive impact in all interactions.

Qualifications

• Previous supervisor experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude with a sales-driven background.

Responsibilities

• Ensure exceptional guest experience and address needs proactively.
• Lead and mentor the team to foster strong connections.
• Analyze business opportunities and maintain a solution-focused mindset.

Skills

Leadership

Communication

Customer Satisfaction

Analytical Skills

Job description

Store Manager - Full Time - Citadel Outlet

Store Manager - Full Time - Citadel Outlet

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Who You Are:

As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

Who You Are:

As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.
  
  

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic Technology Skills
  
  

The pay range for this position is $32.28 to $37.13 per hour (depending on skills and experience)

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Personal Care Product Manufacturing

Referrals increase your chances of interviewing at L'OCCITANE Group (B Corp) by 2x

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