Store Manager: Fashion Retail Leader & Community Builder

J.Jill; Natick (MA); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Retail incentive plan

Career growth opportunities

Associate discount

401(k) matching

Healthcare benefits

Tuition reimbursement

EAP and discounts

Job summary

J.Jill is seeking a collaborative, customer-obsessed Store Manager to drive a profitable, energetic store and inspire the team with exceptional communication and coaching.

You will provide product expertise, deliver an authentic customer experience in-store and within the community, and lead a diverse team to meet goals while upholding brand standards. This role emphasizes fashion-forward styling, local outreach, and professional growth opportunities.

Qualifications

• 4+ years of Women’s Specialty Retail experience preferred, with at least 1 year in a leadership role.
• Proven ability to lead, inspire, and develop high-performing teams.
• Strong customer service skills and ability to build lasting relationships.
• Experience in analyzing business trends and executing action plans.
• Passion for fashion, styling, and merchandising.
• Excellent communication skills and ability to manage ambiguity with confidence.
• Available to work a flexible schedule, including weekends, evenings, and holidays.

Responsibilities

• Act as a role model, develops and maintains strong customer relationships through genuine interactions. Participate in local outreach, events and networking opportunities to build brand presence.
• Hire, develop, and lead a diverse, high-performing team that embodies J.Jill’s values. Foster a collaborative and positive work environment through coaching, clear communication, and recognition all while empowering individuals to exceed individual and store goals.
• Drive store performance by analyzing sales trends, setting goals, and implementing strategies to meet or exceed targets while ensuring a seamless shopping experience.
• Maintain deep knowledge of J.Jill’s products to provide customers with personalized styling recommendations and build confidence in their choices.
• Ensure smooth daily operations, manage inventory, and uphold visual merchandising standards, including floor sets, that align with company guidelines.
• Take ownership of store performance, addressing challenges with a proactive and solution-oriented mindset.
• Navigate various communication settings across different levels of the organization, adjusting messaging to fit diverse audiences.

Skills

Leadership

Customer service

Communication

Fashion merchandising

Team development

Sales analysis

Job description

J.Jill is seeking a collaborative, customer-obsessed Store Manager to drive a profitable, energetic store and inspire the team with exceptional communication and coaching.

You will provide product expertise, deliver an authentic customer experience in-store and within the community, and lead a diverse team to meet goals while upholding brand standards. This role emphasizes fashion-forward styling, local outreach, and professional growth opportunities.