Store Manager - Downtown Crown

Warby Parker; Gaithersburg (MD); On-site; USD 71,000 - 85,000; Full time

Job summary

A leading company in the retail glasses industry is seeking a motivated Store Leader to oversee their Gaithersburg location. This role involves building and leading a team, driving operational success, and creating outstanding customer experiences. The ideal candidate should have 3+ years of retail management experience and be passionate about service. Enjoy comprehensive benefits and an opportunity to grow with a company dedicated to vision for all.

Benefits

Health, vision, and dental insurance

Life and AD&D Insurance

Paid time off

Paid Holidays

Retirement savings plan with company match

Parental leave

Short-term disability

Employee Assistance Program (EAP)

Optical Education Reimbursement

Snack Pantry

Qualifications

• 3+ years in a management role at a retail store.
• Ability to coach and retain a high-performing team.
• Strong interpersonal skills.

Responsibilities

• Lead and manage the store team to meet operational goals.
• Execute and improve operational activities.
• Implement and enforce safety protocols.

Skills

Leadership

Communication

Problem-solving

Team Building

Job description

Job Status: Full-Time

Warby Parker is on the lookout for a motivated Store Leader to play an integral part in laying the foundation for our growing Retail business. (At other brands, you might see similar roles called Store Manager.) All aspects of our stores' success rests on the shoulders of our seasoned Store Leaders—Warby Parker Retail wouldn't be what it is today without them! In this position, you'll build and lead a team of service-minded Managers, Opticians, and Advisors in executing processes and creating amazing customer experiences. Exercising your business savvy, you'll steer your team toward hitting their personal performance goals and meeting our company's financial targets. Along the way, you'll have opportunities to share knowledge and collaborate with your peers through our annual Store Leader Summit. Previous retail management experience, paired with strong leadership skills, will set you up for success in this role. Sound like the job for you? Keep reading!

What you'll do:

• Represent and communicate Warby Parker’s values and philosophy to customers and team members
• Execute and improve all operational activities to meet your store's financial targets and customer experience goals
• Consistently follow company-wide processes to maintain brand consistency
• Manage daily scheduling and payroll for the entire store team
• Coordinate store events with our Marketing team
• Implement existing procedures (and create new ones!) to protect the company’s inventory and assets
• Follow and enforce protocols to ensure risk management and safety
• Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
• Lead biannual performance and development reviews for each store team member
• Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like
• Create an inclusive workplace culture by treating all teammates and customers with respect
• Attend company leadership trainings, including our annual Store Leader Summit

Who you are:

• Backed by 3+ years in a management role at a complex customer-focused, operationally excellent retailer (plus, you're an established top-performer)
• Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals
• A clear, honest, and empathetic communicator who's able to make tough decisions
• An organized, entrepreneurial go-getter—you're unafraid of taking calculated risks to deliver results
• An upbeat collaborator with strong interpersonal skills
• A resourceful problem-solver and out-of-the-box thinker when faced with challenges
• Curious and willing to question how things are done and how they could be done better
• Able to inspire your team by promoting our vision and purpose in a compelling way
• Highly interested in business, technology, and fashion
• Ready to bring fun into your workplace but willing to put in long hours when required
• Passionate about providing nothing-but-wonderful service
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Leave
• Optical Education Reimbursement
• Snack Pantry
• And more (just ask!)

Warby Parker, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. In addition to base salary, this role is also eligible to receive a cash bonus and an equity bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Maryland Pay Range $71,760 — $84,240 USD

Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.