Store Manager, Newport Beach

Jones Road Beauty; Newport (RI); On-site; USD 80,000 - 90,000; Full time

Job summary

Jones Road Beauty is seeking a Retail Store Manager for our Newport Beach, CA location to lead day-to-day operations and drive exceptional customer experiences. You will mentor the makeup artists, manage front- and back-of-house operations, and collaborate with Marketing on events and initiatives.

The role requires a passion for clean beauty, strong leadership, and a track record of growing in-store sales. Ideal candidates bring 5+ years of retail leadership, exceptional communication, and the

Qualifications

• Experience in retail management, hospitality, or a customer-facing role at a managerial level.
• Strong leadership and team development skills with a focus on customer experience.
• Proven ability to hit and exceed sales goals through coaching and guidance.

Responsibilities

• Sell and educate in-store to hit and exceed sales goals.
• Oversee store services and manage makeup appointment scheduling.
• Mentor and train MUAs; manage payroll, scheduling and budgets.
• Maintain visual standards and inventory processes; report needs to Retail Ops.

Skills

Retail management

Team leadership

Customer service

Communication skills

Microsoft Office

POS systems

G-Suite

Tools

POS systems

G-Suite

Microsoft Office

Job description

Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.

About the Role

We are looking for a Retail Store Manager to lead the Jones Road team in the opening and day-to-day operations for our brand new Newport Beach, CA location in Fashion Island, coming in October. The ideal candidate is energetic and experienced in makeup artistry with a passion for clean, natural beauty to assist and educate customers while providing the highest level of customer experience. The retail store manager will manage front- and back-of-house store operations to create a best-in-class customer experience, train and mentor the store team of makeup artists, and consistently increase in-store sales performance

Store Management

• Sell and educate in-store to hit and exceed sales goals
• Ensure a seamless client experience across all touch points
• Collect quantitative and qualitative feedback and insights on a daily and weekly basis and share them with leadership
• Collect key KPIs relating to store performance
• Drive store events and initiatives and work in collaboration with the Marketing team
• Oversee store services and manage makeup appointment scheduling

Team Management

• Mentor and train store MUAs in new product knowledge education, artistry and personal development
• Build a team of high performing individuals that create a welcoming environment
• Optimize workforce management by create schedules, maintaining budgets, approving timesheets, time off requests and managing payroll
• Monitor individual retail team member performance and deliver consistent feedback
• Adeptly manage and diffuse any conflicts between employees and customers
• Ensure company policies are being upheld

Store Maintenance

• Ensure all store areas are consistently stocked, orderly, and clean
• Ensure proper inventory receiving processes and execution of inventory counts
• Maintain store inventory and supplies and report any needs to the Supply Chain team
• Report any store maintenance needs to Retail Operations
• Perform store opening and closing duties on a daily basis
• Maintain visual standards and overall aesthetic of the store

Qualifications

• Experience in retail management, hospitality, or a customer-facing role required at an managerial level
• 5+ years experience in leading a team required
• Passion for the Jones Road mission and products, and understanding of the Jones Road clean beauty aesthetic
• Customer-centric mindset, with strong interpersonal, problem solving and conflict management skills
• Proficient in generating weekly reporting, scheduling, and project management to drive sales
• High sense of urgency and attention to detail
• Ability to work a flexible schedule, including evenings, weekends, and some holidays
• Excellent oral, written, and verbal communication skills
• Aptitude with Microsoft Office, G-Suite, and POS systems
• Ability to regularly lift or move up to 25 lbs
• Resides in or proximate to Newport Beach, CA

The salary range for this role is $80,000 - $90,000

Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.