Store Manager - Customer Experience Leader

Holiday Stationstores; Zillah (WA); On-site; USD 29,000 - 33,000; Full time

Job summary

Circle K in Zillah, WA is seeking a Store Manager to lead daily operations, supervise 2+ full‑time employees, and ensure outstanding customer service while maintaining store standards.

The role requires strong leadership, financial awareness, and ability to train staff on safety, cash handling, and reporting. Open availability and English proficiency are essential for this full‑time position.

Qualifications

• High school diploma or equivalent plus 1–2 years retail experience or an equivalent combination of education, training and work experience preferred.
• Ability to supervise and train for the use of equipment, tools and materials listed in the CSR, LSR and SA job descriptions.
• Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
• Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
• A valid driver’s license and dependable transportation.
• Ability to have open availability.
• Ability to communicate (orally and in writing) in English.
• Ability to perform essential duties and physical functions described above.

Responsibilities

• Directly supervise the activities of 2 or more full‑time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s).
• Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service.
• Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well‑kept based on Company standards.
• Maintains a professional and supportive image among subordinates and supervisor.
• Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image.
• Implements non‑discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.
• Develops positive and professional relationships with all suppliers.
• Promotes excellent service and resolve customer complaints in a timely, professional manner.
• Provides regular and predicable onsite attendance.
• Promotes and ensures a safe, positive public image within the neighboring community.
• Prepares on‑going and timely performance appraisals in Workday for all employees, providing proper performance‑based feedback, this including 30‑ and 60‑Days check‑ins, 90‑Days, 12 Months, and ongoing Anniversary check‑ins.
• Trains all employees ensuring that customer service, store image and marketing execution meet Company standards.
• Trains all employees on safety procedures and promote safety awareness.
• Mentors and trains all employee on cash awareness and expectations to help reduce risk to the company/BU.
• Ensures employees complete all required training in a timely manner.
• Develops ways and means to ensure that all employees receive proper communication in a timely manner.
• Establishes periodic on‑going communication meetings with all store employees and the Market Manager.
• Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives.
• Organizes and maintains all store files and manuals.
• Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely.
• Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
• Ensures that all required employment related posters and signs are in a place that is easily accessible to all employees.
• Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits.
• Budgets and forecasts P&L lines, as well as understands and manages merchandise margins.
• Safeguards and accounts for all money received and disbursed.
• Performs all other financial analysis necessary to maximize sales and net profits.
• Notifies Market Manager of any sales, cash, inventory or operating discrepancy.

Skills

Supervising staff

Customer service

English communication

Cash handling

Education

High school diploma or equivalent

Job description

Circle K in Zillah, WA is seeking a Store Manager to lead daily operations, supervise 2+ full‑time employees, and ensure outstanding customer service while maintaining store standards.

The role requires strong leadership, financial awareness, and ability to train staff on safety, cash handling, and reporting. Open availability and English proficiency are essential for this full‑time position.