Store Manager - Cover

urbanselfstorageinc; Shoreline, Tacoma (WA, WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HRA

Paid sick leave and vacation

Mileage reimbursement

Education and training programs

Life insurance

Branded apparel

Growth opportunities

Independent work environment

Job summary

Urban Self Storage is seeking a Cover Manager to lead daily operations across multiple WA locations. The role requires overseeing customer service, facility maintenance, and rental processes with a focus on team performance and KPI achievement.

The position is full-time with a Thursday–Monday schedule (~40 hours/week). Benefits include health coverage, paid time off, mileage reimbursement, and opportunities for growth within a supportive team.

Qualifications

• Customer-focused attitude with strong communication and teamwork skills.
• Willingness to work Thursday through Monday, including weekends/holidays.
• Proficient with Microsoft Office, Google Workspace, and property management software.
• Valid driver’s license and reliable transportation.
• Prior management or leadership experience is preferred.

Responsibilities

• Manage day-to-day operations of the self-storage facility.
• Ensure cleanliness, safety, and maintenance of the facility.
• Handle customer accounts, including delinquency actions.
• Tour storage spaces and assist customers through the rental process.
• Manage deposits, cash counts, and petty cash.
• Collaborate with team and Store Manager to improve operations and meet goals.

Skills

Customer service mindset

Attention to detail

Communication skills

Teamwork

Weekend availability

Computer skills

Driver's license

Leadership experience

Multitasking

Tools

Microsoft Office

Google Workspace

Property management software

Job description

Are you a motivated leader looking for your next career opportunity? Urban Self Storage is seeking an experienced and adaptable Cover Manager to join our team. This dynamic role is ideal for a results-driven professional who thrives in a fast-paced environment and enjoys supporting multiple locations.

As a Cover Manager, you will provide operational and leadership support across our Bellevue, Issaquah, North Bend, and Eastside facilities, helping ensure exceptional customer service, strong team performance, and smooth day-to-day operations.

***This is a full-time position with a Thursday through Monday schedule, averaging approximately 40 hours per week.

Responsibilities:

• Manage day-to-day operations of a self-storage facility
• Ensure the property is clean, safe, and well-maintained, including tasks such as sweeping, dusting, mopping, trash pickup, changing light bulbs, pulling weeds, and ensuring all aspects of the facility are in working order
• Handle customer accounts, including delinquency actions
• Tour storage spaces and assist customers throughout the rental process
• Manage daily deposits, cash counts, and petty cash
• Collaborate positively with team members and leadership
• Manage assigned KPIs to meet budget, occupancy, and rental goals
• Deliver exceptional customer service through professional in-person, phone, and email communication
• Work closely with Store Manager to improve overall operations and accomplish company objectives

Qualifications & Skills:

• Positive energy with a customer-focused attitude
• Strong attention to detail and problem-solving skills
• Excellent communication and teamwork abilities
• Ability to work weekends and holidays as business needs require
• Proficiency using computers, mobile devices, Microsoft Office, Google Workspace, and property management software, including accurate data entry and management of digital customer records.
• Possession of a valid driver’s license and reliable personal transportation
• Prior management or leadership experience preferred
• Strong listening skills and ability to follow direction
• Ability to manage multiple priorities in a fast-paced environment

Essential Job Functions & Physical Requirements:

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

• Ability to lift, carry, push, and/or move up to 50 pounds
• Ability to stand and walk for extended periods throughout the workday
• Ability to regularly walk the property to conduct inspections, security checks, and assist customers
• Ability to bend, kneel, climb ladders, and perform general facility and maintenance-related tasks
• Ability to work indoors and outdoors in varying weather conditions
• Ability to operate computers, tablets, phones, and standard office equipment for extended periods
• Ability to read computer screens, review digital records, and complete data entry and typing tasks accurately
• Ability to learn and utilize property management software, communication platforms, and other business systems necessary for daily operations

Compensation:

• $21.00 - $23.00 per hour
• Eligible for monthly bonus opportunities based on performance and company programs.

Benefits:

• Industry-leading medical, dental, and vision insurance
• $1,000 employer-provided HRA
• Paid sick leave and vacation
• Independent work environment
• Mileage reimbursement
• Education and training programs
• Opportunities for growth and career development
• $25,000 employer-paid life insurance policy
• Employer-provided branded apparel
• Supportive work environment

Equal Employment Opportunity & Additional Employment Information:

Urban Self Storage is an Equal Opportunity Employer and maintains a workplace free from unlawful discrimination and harassment. We are committed to creating an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities consistent with applicable law.

Employment with Urban Self Storage is at-will. This means either the employee or the company may terminate employment at any time, with or without cause or notice, subject to applicable law.

Employment may be contingent upon successful completion of a background check and/or drug screening, where permitted by law. Applicants must be authorized to work in the United States at the time of hire.

Compensation, bonus opportunities, and benefits are subject to applicable plans, policies, and eligibility requirements.