Store Manager: Collars & Co

Leap, Inc.; Scottsdale, Northern (AZ, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Unlimited PTO

Bonus eligibility

Healthcare benefits

Paid holidays

401(k)

Employee discounts

Job summary

Leap, Inc. in Scottsdale, AZ, seeks a Store Manager to lead a boutique powered by the Leap Platform. Drive daily sales, coach a high-performing team, and deliver a best-in-class customer experience with brand-aligned merchandising and operational excellence.

Ideal candidates bring 3+ years in retail leadership, a hands-on leadership style, and a track record of growing sales while maintaining exceptional guest service. Evening/weekend availability is required.

Qualifications

• 3+ years of retail leadership experience leading high-performing teams and delivering strong business results.
• Experience within boutique, premium, specialty, or lifestyle retail environments preferred.
• Proven ability to drive sales, develop high-performing teams, and deliver exceptional customer experiences through hands-on leadership.
• Strong business acumen with the ability to interpret performance metrics and make data-informed decisions.
• Entrepreneurial mindset with the ability to thrive in a fast-paced, evolving retail environment.
• Ensures the store consistently reflects brand standards through cleanliness, organisation, product replenishment, and delivering an exceptional guest experience.
• Experience with Shopify, Endear CRM, Slack, and Google Workspace preferred.
• Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

Responsibilities

• Own the daily performance of the boutique, driving sales, profitability, and key business objectives.
• Leverage sales insights and lead by example on the sales floor to optimize performance and inspire exceptional selling behaviours.
• Champion an entrepreneurial mindset by identifying opportunities to grow the business within the local market.
• Deliver an elevated, personalised shopping experience that builds lasting customer relationships and brand loyalty.
• Inspire the team to exceed customer expectations through authentic engagement, product expertise, and thoughtful service.
• Recruit, coach, and develop a high-performing team while fostering a culture of accountability, collaboration, and continuous learning.
• Support ongoing talent development by providing regular feedback, recognition, and growth opportunities.
• Serve as a brand ambassador by cultivating local partnerships, supporting community events, and identifying opportunities to increase brand awareness.
• Collaborate with neighbouring Leap-powered stores and support market initiatives, including new store openings, in-store activations, and sales floor coverage as needed.
• Ensure consistent execution of brand standards across visual merchandising, inventory management, scheduling, payroll, shipment processing, and daily operations.
• Maintain an organised, customer-ready environment that supports an exceptional shopping experience.

Skills

Retail leadership

Team development

Sales leadership

Data-driven decisions

Customer experience

Tools

Shopify

Endear CRM

Slack

Google Workspace

Job description

About the Brand

At Collars & Co., our mission is to empower men to look and feel their best with effortlessly stylish, elevated casual wear that blends comfort and confidence. We believe in creating clothing that enhances not just your appearance, but your presence in every room, helping you seize every opportunity with quiet strength and sophistication.

About the Role

We are seeking an innovative and results-driven Store Manager to lead our boutique, powered by the Leap Platform. This opportunity is ideal for a hands‑on retail leader who thrives on building high-performing teams, creating exceptional customer experiences, and driving business results.

As Store Manager, you will lead the daily success of the boutique by inspiring your team, elevating the customer experience, and delivering strong commercial performance. Through a visible leadership presence, you'll bring the brand to life while fostering a culture of service, collaboration, and accountability.

Annual Pay Range: $60,000 – $70,000. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

What You'll Do

• Own the daily performance of the boutique, driving sales, profitability, and key business objectives.
• Leverage sales insights and lead by example on the sales floor to optimize performance and inspire exceptional selling behaviours.
• Champion an entrepreneurial mindset by identifying opportunities to grow the business within the local market.

Deliver an Exceptional Customer Experience

• Deliver an elevated, personalised shopping experience that builds lasting customer relationships and brand loyalty.
• Inspire the team to exceed customer expectations through authentic engagement, product expertise, and thoughtful service.

Develop & Inspire the Team

• Recruit, coach, and develop a high-performing team while fostering a culture of accountability, collaboration, and continuous learning.
• Support ongoing talent development by providing regular feedback, recognition, and growth opportunities.

Build Brand Presence

• Serve as a brand ambassador by cultivating local partnerships, supporting community events, and identifying opportunities to increase brand awareness.
• Collaborate with neighbouring Leap-powered stores and support market initiatives, including new store openings, in‑store activations, and sales floor coverage as needed.

Lead Operational Excellence

• Ensure consistent execution of brand standards across visual merchandising, inventory management, scheduling, payroll, shipment processing, and daily operations.
• Maintain an organised, customer‑ready environment that supports an exceptional shopping experience.

Key Performance Indicators

Business Growth & Sales Performance: Drives sales growth and profitability through strong commercial execution and effective management of key performance metrics.

Customer Experience & Brand Loyalty: Builds lasting customer relationships through personalised service, meaningful engagement, and experiences that encourage repeat business.

Operational Excellence: Maintains exceptional execution across inventory accuracy, visual presentation, operational processes, and brand standards.

Team Engagement & Development: Builds an engaged, high-performing team through coaching, recognition, talent development, and a culture of accountability.

Position Requirements

• 3+ years of retail leadership experience leading high-performing teams and delivering strong business results.
• Experience within boutique, premium, specialty, or lifestyle retail environments preferred.
• Proven ability to drive sales, develop high-performing teams, and deliver exceptional customer experiences through hands‑on leadership.
• Strong business acumen with the ability to interpret performance metrics and make data-informed decisions.
• Entrepreneurial mindset with the ability to thrive in a fast‑paced, evolving retail environment.
• Ensures the store consistently reflects brand standards through cleanliness, organisation, product replenishment, and delivering an exceptional guest experience.
• Experience with Shopify, Endear CRM, Slack, and Google Workspace preferred.
• Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

About Leap

Leap powers insight-driven retail experiences for modern brands, enabling scalable growth through technology, operational expertise, and retail excellence. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and many others.

Leap Benefits & Perks

• Unlimited PTO (blackout periods apply)
• Bonus eligibility
• Healthcare benefits (medical, dental, vision)
• Paid company holidays, sick leave, and parental leave
• 401(k), commuter benefits, paid sabbatical, employee discounts at Leap stores, employee referral bonus, and telecom reimbursement
• Employee Assistance Program
• Employee discount and wardrobe allotment for participating Leap brands

However you identify and whatever your path to get here, Leap celebrates diversity and is committed to maintaining a safe, rewarding, and inclusive environment where Leapers thrive individually and as a team. We believe our differences make our organization stronger and are essential to supporting the brands and customers we serve.