Store Manager - City Center

FERRAGAMO; Washington (District of Columbia); On-site; USD 85,000 - 115,000; Full time

Job summary

Ferragamo in City Center, Washington DC, is seeking a Store Manager with a passion for delivering an exceptional luxury client experience. You will lead a team, mentor and empower staff, and uphold Ferragamo standards in selling ceremonies, visuals, grooming, and CRM initiatives.

As Store Director, you will build authentic relationships with clients and fellow advisors, drive store strategy, and foster a collaborative, dynamic environment. Fluency in English required; second language a plus.

Qualifications

• Proficient English language skills; knowledge of second language preferred.
• Strong interpersonal and communication skills; read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Responsibilities

• Be a leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential
• Create a long‑term, authentic bond with your team by fostering growth, listening with respect and inclusion
• Role model best in class sales and self‑leadership by playing an active role within the team, and take action to solve problems with positive outcomes
• Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward‑thinking mindset
• Actively engage in wider community and seek inspiration from other industries to form a cohesive team focused on creating an energetic, exciting, innovative, and approachable environment
• Conduct regular reviews with the team including department managers to increase team performance and further develop their skills
• Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results
• Coach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures, etc.)
• Design, lead, and drive store strategy to achieve the best sales performance, by understanding client desires and creating a hand‑crafted 360°experience for the client
• Lead and coach the team to transform each client experience into magical moments by creating a hand‑crafted experience
• Keep momentum going towards long‑term strategy despite short‑term pressures while developing strategic plans to achieve long‑term store and organizational goals
• Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards

Skills

Proficient English

Interpersonal & communication skills

Multi-tasking & teamwork

Job description

At Ferragamo, we're more than just building a Brand. We are re redefining luxury fashion.

And you’re more than just joining a Team.

Let’s Evolve Iconic and create the next exciting chapter

About Us:

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive – they embody the heritage and savoir-faire that are the hallmarks of our Brand.

Ferragamo is certified as a Great Place to Work (learn more about the certification here).

The part you will play

We are currently looking for a Store Manager for our location in City Center.

The Store Director will be passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients. Lead the team in communicating and storytelling with conviction, mastering the ability to listen and ask the right questions, acting and thinking first of the employee and client relationship. Empower your team with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit.

The Responsibilities

• Be a leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential
• Create a long‑term, authentic bond with your team by fostering growth, listening with respect and inclusion
• Role model best in class sales and self‑leadership by playing an active role within the team, and take action to solve problems with positive outcomes
• Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward‑thinking mindset
• Actively engage in wider community and seek inspiration from other industries to form a cohesive team focused on creating an energetic, exciting, innovative, and approachable environment

Ownership

• Conduct regular reviews with the team including department managers to increase team performance and further develop their skills
• Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results
• Coach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures, etc.)

Customer Centricity

• Design, lead, and drive store strategy to achieve the best sales performance, by understanding client desires and creating a hand‑crafted 360°experience for the client
• Lead and coach the team to transform each client experience into magical moments by creating a hand‑crafted experience

Agility

• Keep momentum going towards long‑term strategy despite short‑term pressures while developing strategic plans to achieve long‑term store and organizational goals
• Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards

What you'll bring

The Qualifications

• Proficient English language skills; knowledge of second language preferred.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
• Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

OUR DEI COMMITMENT TO YOU

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation.

Equal Employment Opportunity Statement

Ferragamo and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Disability Accommodation

Ferragamo is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.