Store Manager - Chico's

Chico's FAS, Inc. - Retail; Ponce (PR); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company seeks a Store Manager in Ponce, Puerto Rico. The ideal candidate will oversee store operations, manage staff, and ensure exceptional customer service. This role requires strong leadership and organizational skills to drive sales and maintain store standards.

Qualifications

• At least 2 years of retail management experience.
• Excellent communication skills, both verbal and written.

Responsibilities

• Manages sales, operations, asset protection, and HR functions.
• Trains associates on visual merchandising techniques.
• Recruits, hires, and develops store staff.

Skills

Communication

Customer Service

Organizational Skills

Leadership

Team-Building

Education

High School diploma or equivalent

Job description

POSITION OBJECTIVE:
The Store Manager is primarily responsible for managing sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.

FUNCTIONAL RESPONSIBILITIES:

1. Directs and supervises associates engaged in sales, inventory management, cash reconciliation, or customer service.
2. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews and submits timesheets and payroll documentation.
3. Promotes excellent customer service by ensuring associates greet and assist customers, and respond promptly to inquiries and complaints.
4. Models sales techniques and communicates product knowledge; assists customers in merchandise selection based on their needs.
5. Maintains a visually appealing store with high standards of housekeeping, visual merchandising, and organization.
6. Trains associates on visual merchandising techniques to uphold store standards.
7. Monitors sales activities and productivity; provides feedback, motivation, and coaching to maximize team performance.
8. Handles financial activities including cash handling, price changes, and merchandise management in accordance with policies.
9. Oversees physical inventories, ensuring accurate recording of receipts and merchandise flow.
10. Ensures store operations are safe, functional, and adequately supplied.
11. Ensures compliance with laws, loss prevention policies, and operational procedures; conducts training to reinforce controls.
12. Recruits, hires, and develops store staff; conducts performance evaluations and interprets KPI reports for coaching.
13. Performs other duties as assigned, which may vary across brands.

COMPETENCIES:

• Culture: Demonstrates company values such as customer focus, trust, engagement, and high performance.
• Manage Complexity: Effectively interprets complex information to solve problems.
• Plans and Aligns: Prioritizes work to meet organizational goals.
• Organizational Savvy: Navigates complex policies and organizational dynamics.
• Courage: Addresses difficult issues directly and honestly.

QUALIFICATIONS:

• High School diploma or equivalent.
• Must be 18 years or older.
• At least 2 years of retail management experience.
• Excellent communication skills, both verbal and written.
• Proven customer service and sales track record.
• Strong organizational skills and ability to multitask.
• Experience in recruiting and staff development.
• Knowledge of apparel products (fit and fabric).
• Leadership, training, and team-building skills.
• Understanding of store operations and administration.
• Regular attendance and flexibility to work nights, weekends, and holidays.
• Ability to stand, maneuver, operate registers, lift up to 50 lbs., and perform related physical tasks.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or other protected categories under law.