Store Manager (Cape Cod Community College)

University Gear Shop; West Barnstable (MA); On-site; USD 60,000; Full time

Job summary

A leading company is seeking a Store Manager for the Cape Cod Community College Campus Store. The role involves overseeing retail operations, managing a sales team, and ensuring excellent customer service. The ideal candidate will have extensive retail management experience and strong leadership skills. This position offers a competitive salary and the opportunity to engage with the community and enhance brand recognition.

Qualifications

• 5+ years in retail management, customer service, or merchandising.
• Experience leading high-performing retail teams.

Responsibilities

• Oversee all retail store operations and meet sales goals.
• Hire, train, and motivate a part-time sales team.
• Engage with departments, faculty, and student groups.

Skills

Leadership

Customer Service

Communication

Problem Solving

Education

Bachelor’s degree

Tools

Microsoft Office

Mobile POS hardware

Job description

Store Manager (Cape Cod Community College)

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Job Details

Title: Cape Cod Community College Campus Store Manager

Department: University Gear Shop

Location: West Barnstable, MA

Reports to: EVP, Sales and Strategic Partnerships

Position Overview

The Store Manager will oversee all retail store operations, supervise daily activities, meet sales and profitability goals, and lead a customer-focused part-time sales team. Responsibilities include setting success standards, developing operational plans, managing inventory and cash flow, and collaborating with students, staff, faculty, and alumni to meet their product needs. The role also emphasizes implementing UGS's mission to foster community engagement and brand recognition through high-quality merchandise and service.

Key Responsibilities

In-store Selling Effectiveness

• Demonstrate and sell products, explaining benefits and features to enhance customer experience.
• Drive sales and traffic through strategic merchandising and achieve store metrics.
• Maintain positive relationships with university officials, partners, and vendors.
• Optimize staffing and store environment to maximize productivity and branding.

Direct Selling Effectiveness

• Build relationships with campus departments and promote branded merchandise for events.
• Collaborate with support teams to source and customize products, ensuring accurate quotes and timely delivery.

Team Building

• Hire, train, and motivate a part-time sales team committed to excellent customer service.
• Provide ongoing leadership, coaching, and performance evaluations.

Operational Excellence

• Implement strategies to improve key performance indicators.
• Manage inventory, online orders, expenses, and store policies.
• Ensure safety, cleanliness, and compliance with policies.

Community Outreach

• Engage regularly with departments, faculty, and student groups.
• Participate in community activities and establish an advisory committee.

Additional Duties

This role may evolve, and duties can change at any time.

Qualifications and Experience

• 5+ years in retail management, customer service, or merchandising.
• Experience leading high-performing retail teams.
• Apple certification and POS troubleshooting skills preferred.
• Product knowledge across apparel, hardgoods, and tech accessories is a plus.
• Proficiency in Microsoft Office and mobile POS hardware.

Core Competencies

• Leadership, coaching, and motivation skills.
• Excellent customer service and communication skills.
• Proven sales results, critical thinking, and problem-solving abilities.
• Flexibility, organization, and self-motivation.
• Physical ability to maneuver and lift up to 40 lbs.

Education

Bachelor’s degree or equivalent experience preferred.

Salary

$60,000 per year