Store Manager, Brooklyn

rag & bone, Inc.; New York, Northern (NY, KY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Paid Time Off

Medical, dental, vision and ancillary

Wellness benefits access

401k

Paid Parental Leave

Job summary

rag & bone in New York is seeking a Store Manager to embody our brand, deliver best-in-class customer experiences, and drive profitable top-line sales growth. You will oversee store operations, coach and develop all associates, and create a collaborative environment that consistently delivers on-brand experiences.

You’ll lead recruitment, onboarding, training, and development while partnering with People, Visual Merchandising, and Buying teams to optimize product assortment and display

Qualifications

• 5+ years in specialty retail with 3+ years in a Store Manager or senior leadership role.
• Strong clienteling and customer relationship management with loyal clientele growth.
• Proven ability to lead, coach, and develop high-performing teams.
• Demonstrated success in driving sales, profitability, and KPIs.
• Retail operations knowledge including payroll, scheduling, inventory, and loss prevention.

Responsibilities

• Display best-in-class customer service techniques and build client loyalty.
• Train staff on store operations from register to stockroom.
• Maintain cash handling and register procedures.
• Manage payroll procedures and store scheduling.
• Delegate to ensure efficiency and develop team members.
• Coach and develop associates to meet store goals.
• Lead recruitment, onboarding, training and development of staff.
• Provide regular feedback and performance counseling.
• Resolve People issues with People Team and Field Leaders as required.
• Process new hire paperwork and status changes with People Team.
• Build candidate pipelines through networking and interviews.
• Execute store business plans to drive performance and opportunities.
• Analyze sales data to set strategies and meet goals.
• Grow and manage customer loyalty and clientele.
• Maintain product knowledge and train staff accordingly.
• Encourage and recognize opportunities for team selling.
• Align with rag & bone brand philosophy and lifestyle.
• Collaborate with Visual Merchandising and Buying on assortment and displays.
• Model and teach a positive client-centric environment.
• Contribute to a positive, productive store atmosphere.

Skills

Clienteling

Leadership

Sales growth

Customer relationship management

KPI management

Payroll & scheduling

Tools

POS systems

Job description

About rag & bone

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

The Role

The Store Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. They are responsible for managing the operational execution of the store, ensuring exceptional customer experiences, and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate in order to consistently deliver best in class customer experiences.

What You’ll Do

• Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Demonstrate the ability to perform and train staff on all store operations tasks from register to stockroom
• Ensure cash handling and register procedures are maintained and executed
• Ensure integrity of payroll procedures and store scheduling
• Delegate appropriately to ensure efficiency of store operations and to develop team members
• Coach and develop retail associates to meet store goals
• Lead the recruitment, onboarding, training and development of all staff
• Provide regular feedback, coaching and counselling on performance
• Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required
• Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes
• Build a candidate pipeline via networking and interviewing
• Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities
• Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals
• Ability to build customer loyalty; grow and manage clientele
• Maintain product knowledge and ensure delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends
• Consistently act within core values of rag & bone
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Requirements

• Minimum of 5 years of prior work experience in specialty retail, with 3+ years in a Store Manager or senior leadership role.
• Strong background in clienteling and customer relationship management, with the ability to grow and retain a loyal clientele.
• Hand-on experience with performance management and proven ability to lead, coach, and develop high‑performing teams.
• Demonstrated success in driving sales, profitability and KPIs.
• Strong understanding of retail operations, including payroll management, scheduling, inventory control, and loss prevention.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Rules we live by | Rules you live by

Be a Good Human

Be original, be authentic. Stand for diversity, equitability & inclusivity

Have No Fear

Innovate and solve problems

Own Every Decision

Work together and get results

Quality Matters

Not only with product, but we see it in our people

Make Shit Happen

Be disciplined, be competitive

Benefits

• Clothing Allowance
• Generous Employee Discount
• Paid Time Off
• Medical, dental, vision and ancillary benefits
• Membership to Calm and access to other wellness benefits
• 401k
• Paid Parental Leave

Salary

The target salary for this role is between $85,000 and $95,000 based on candidates’ experience and expectations.

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.