Store Manager - Brookfield Sqaure

H & M Hennes & Mauritz Gruppe; Brookfield (WI); On-site; USD 65,000 - 77,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to enhance the customer experience and drive store performance. In this pivotal role, you'll lead a dedicated team, ensuring high standards of visual presentation and customer service. Your responsibilities will include analyzing sales data, optimizing store operations, and fostering a culture of collaboration and inclusion. With a focus on fashion trends and customer engagement, this position offers a unique opportunity to make a significant impact in a vibrant retail environment. Join a values-driven organization that prioritizes diversity and employee development.

Benefits

Employee Discounts

Comprehensive Benefits

Access to Resource Groups

Diversity and Inclusion Initiatives

Qualifications

• Strong leadership and management experience in retail.
• Ability to analyze sales data and optimize performance.

Responsibilities

• Manage omni customer experience and store operations.
• Lead team development and performance management.
• Ensure high visual presentation and commercial standards.

Skills

Team Leadership

Retail Management

Sales Analysis

Customer Service

Fashion Awareness

Education

Bachelor's Degree in Business or Related Field

Tools

In-store Tech Services

Job description

About the Role
As a Store Manager, you’ll be responsible for the total omni customer experience in your store, ensuring high visual and commercial standards aligned with store format, global, and regional strategies. You will lead the full store team to excel, fostering an inclusive culture that promotes collaboration and entrepreneurial spirit. You will analyze sales data, follow up on results, and create plans to optimize store performance.

A Day in the Life
Your typical day will include responsibilities such as:

• Managing the omni customer experience, visual presentation, and commercial standards
• Representing the H&M brand positively during customer interactions
• Establishing and following up on sales and budget goals, creating optimization plans
• Providing excellent customer service and guiding customers through fashion stories
• Promoting loyalty programs and sustainability initiatives
• Scheduling staff according to sales and activities
• Ensuring routines in fitting rooms and checkouts are followed
• Identifying commercial opportunities and maintaining competitor awareness
• Managing store maintenance efficiently
• Handling administrative routines for people and operations

Fashion & Trend Awareness

• Staying updated on fashion trends, styles, brands, and competitors
• Ensuring your team shares product and fashion knowledge with customers
• Understanding the local market, customer base, and fashion landscape

Team & Development

• Talent and performance management: recruiting, onboarding, upskilling, and developing your team
• Conducting performance evaluations and succession planning
• Sharing knowledge and fostering team collaboration
• Communicating regularly to motivate and inform staff
• Ensuring procedures, routines, security, and legal compliance
• Participating in onboarding, training, and development programs

Retail Operations/Visual & Commercial Execution

• Maintaining a clean, tidy, and well-presented sales floor and back of house
• Ensuring high-quality visual presentation and garment care
• Managing stock levels and providing input on allocation
• Supporting daily opening and closing routines
• Overseeing the garment cycle and fitting room routines
• Utilizing in-store tech services and tools effectively
• Maintaining consistent pricing signage according to guidelines
• Updating and maintaining back-of-house information and safety standards

Who You Are

• A strong leader who enjoys responsibility and team development
• Confident in coaching, development, communication, and working with numbers
• Relevant leadership experience in retail management and operations
• Experience collaborating with teams and managing retail environments

Why You’ll Love Working at H&M

• Valuing diversity and inclusion
• Being part of a values-driven organization with a rich history
• Access to resource groups and a global talent community
• Comprehensive benefits supporting wellbeing and development
• Employee discounts across H&M Group brands

Compensation: Expected base salary range is $65,397.21 - $76,187.75 annually.

EEOC Code: OFM
Pay Status: Salary, Non-Exempt (Exempt in top volume locations)

*This posting highlights core responsibilities; additional duties may be assigned. Compensation ranges are estimates and may vary based on qualifications and future adjustments.

We are committed to accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.