Store Manager - Briarwood Mall

Pandora; Ann Arbor (MI); On-site; USD 58,000 - 73,000; Full time

Job summary

Pandora is seeking a Store Manager in the United States to lead a high-performing team on the sales floor, delivering exceptional customer experiences and driving sales. You will coach a team of Assistant Store Managers, Sales Leads, and Sales Associates, fostering brand loyalty and ensuring standards across merchandising and operations.

The role requires strong communication, business acumen, and a passion for people development, with flexibility to work evenings, weekends, and holidays as

Qualifications

• 3-5 years of Store Manager experience in a high-performance selling environment.
• Demonstrated care in written and verbal communication.
• Ability to charm and connect with people at all levels of the organization.
• Sharp business acumen with analytical thinking and delivering positive results.
• Talent magnet with recruiting, retaining, and developing strong teams.
• Proficiency with Microsoft Office 365 and retail POS systems.

Responsibilities

• Embody Pandora culture on the sales floor and coach the team to deliver exceptional customer experiences.
• Exceed store sales goals by building genuine connections with Pandora fans.
• Coach and manage Assistant Store Manager, Sales Leads and Sales Associates to drive KPIs.
• Ensure timely execution of visual merchandising directives and store operations.
• Develop talent through feedback, guidance, and succession planning.

Skills

Leadership

Sales management

Communication

Analytical thinking

Talent acquisition

Team development

MS Office 365

POS systems

Tools

MS Office 365

Retail POS systems

Job description

As the largest jewelry brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into a positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can each craft far more than just an incredible career.

About The Team

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers, and working alongside your team to drive sales. As the Store Manager, you will coach and manage a team of Assistant Store Manager, Sales Leads and Sales Associates.

Our Store Managers Shine When They

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building a genuine connection with our fans.
• Embrace the opportunities and soar beyond commercial targets and key performance indicators (KPIs) expectations, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations, by displaying excellent product knowledge and building brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and the store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Assistant Store Manager, Sales Associates and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resource team to identify and resolve any performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience, guaranteeing the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
• All other duties as assigned.

Craft Your Career With Us If You Have

• You can demonstrate you’re a results-orientated leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
• You have developed a sense of Care in your communication skills both written and verbal.
• You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization.
• Your business acumen is sharper than a diamond, coupled with your analytical thinking that can show and Deliver positive results.
• You're a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility.
• Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
• You are at least 18 years or older and can provide proof of identify and eligibility to work
• Dream and embrace adventure! A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods, ability to lift 50+ pounds and timely arrival to work.

Our Benefits

At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our Crafted with Care Site to explore the full range of benefits available to our employees.

$58,000 - $73,000 commensurate with experience

About Pandora

Pandora is the world’s largest jewelry brand, specializing in the design, crafting and marketing of accessible luxury jewelry made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewelry. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewelry using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.