Store Manager | Bleecker Street, New York

Reiss Limited; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay with bonus scheme

Up to 80% staff discount

Business wear reimbursement

Employee assistance programs

Premium healthcare coverage

Career advancement opportunities

Plus, further workplace benefits

Job summary

Reiss Limited on Bleecker Street in New York is seeking a Store Manager to lead a premium team and drive exceptional guest service in a luxury retail environment.

You will plan store goals, oversee operations, and deliver results with commercial and operational excellence, while ensuring top-tier customer experience and brand standards across all activities.

Qualifications

• Candidates must have retail management experience in a luxury or premium environment.
• Proven track record of leading teams and delivering results.
• Strong communication and guest experience focus.

Responsibilities

• Plan the long-term store goals.
• Manage the overall store operations and performance.
• Lead the store team to deliver exceptional customer experience.
• Manage stock levels and minimize loss.
• Ensure promotions and merchandising standards are met.
• Recruit and retain talent; conduct performance reviews.

Skills

Retail management experience

Luxury product passion

Customer service leadership

Effective communication

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our standalone Bleecker Street store in New York, on a full-time permanent basis as our Store Manager, who is responsible for ensuring the store achieves targets, delivers results with commercial and operational excellence.

What you’ll be doing

• Planning the long-term store goals
• Managing the overall store operations and performance
• Leading the store team to deliver exceptional customer experience by ensuring a personalized and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimize loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

What you’ll ideally bring to the role

• You’ll have previous retail management experience in a similar size operation
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering exceptional customer service through your team
• Be highly visual and have excellent commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Competitive pay with bonus scheme
• Up to 80% staff discount
• Business wear reimbursement
• Employee assistance programs
• Premium healthcare coverage
• Career advancement opportunities
• Plus, further workplace benefits

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.