Store Manager - Baltimore

Pandora; Linthicum (MD); On-site; USD 50,000 - 75,000; Full time

Job summary

Join Pandora as a Store Manager, where you will immerse yourself in our culture and brand while delivering exceptional customer experiences. You will lead and coach a passionate sales team, driving sales and achieving commercial goals in a dynamic retail environment. This role offers a generous compensation package and opportunities for personal growth within the world's largest jewelry brand.

Benefits

Competitive compensation package including base salary and bonuses

Extensive benefits including Medical, Dental, and Vision insurance

Growth and development opportunities

Paid Time Off including Vacation and Holidays

401K plan

Qualifications

• 3-5 years of experience as a Store Manager in a high-performance environment.
• Strong analytical thinking and business acumen.
• Skills in recruiting and developing exceptional teams.

Responsibilities

• Engage with customers and drive sales on the floor.
• Coach and manage a team of sales associates.
• Meet commercial targets and achieve KPIs.

Skills

Leadership

Communication

Sales Strategy

Recruitment

Customer Engagement

Tools

Microsoft Office 365 Suite

Retail Point of Sale Systems

Job description

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

1. Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.

2. Dare to exceed individual and store sales goals by building genuine connections with our fans.

3. Embrace opportunities and soar beyond commercial targets and KPIs, setting new records and achieving remarkable success.

4. Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.

5. Dream of coaching and inspiring the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.

6. Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.

7. Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.

8. Partner with the Divisional Sales Manager and Human Resources team to identify and resolve performance issues and policy violations.

9. Utilize your expertise across talent, brand, operations, and fan experience, ensuring the timely implementation of visual merchandising directives, operational processes, and talent development.

10. Perform all other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.

• Developed a sense of care in your communication skills, both written and verbal.

• The ability to connect with people at all levels of the organization and charm and captivate audiences.

• Strong business acumen, analytical thinking, and a track record of delivering positive results.

• Skills in recruiting, retaining, and developing exceptional teams, with experience in succession planning and internal mobility.

• Knowledge of Microsoft Office 365 Suite and retail point of sale systems.

• At least 18 years old and able to provide proof of identity and eligibility to work.

• A flexible work schedule that includes nights, weekends, and holidays, with the ability to stand for extended periods, lift 50+ pounds, and arrive on time.

Our Benefits:

• Competitive compensation package including base salary and bonuses, along with a 401K plan for your financial future.

• Extensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Life and AD&D insurance, gift cards, and product discounts.

• Growth and development opportunities through learning programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.

• PTO including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

About Pandora:

Pandora is the world's largest jewellery brand, specializing in accessible luxury jewellery made from high-quality materials. Each piece is designed to inspire self-expression and tell stories. Pandora operates in over 100 countries with more than 6,800 points of sale, including 2,700+ concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and uses only recycled silver and gold. The company is committed to sustainability, aiming to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on Nasdaq Copenhagen and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Pandora’s recruitment procedures are transparent and fair, encouraging applicants to refrain from including identity-related elements such as photos, marital status, and age to ensure equal opportunity.

About Pandora NAM:

The Pandora North America team includes over 115 employees in New York & Baltimore offices, 80+ at the Logistics Center in Maryland, 100+ in field roles, and 3,900+ in owned stores. The USA is Pandora’s largest market, with over 1,400 points of sale, including over 420 concept stores, most of which are company-owned.