Store Manager, Balsam Hill Studio - Maui, HI

Balsam Brands; Hawaii; On-site; USD 75,000 - 94,000; Full time

Job summary

Balsam Brands is seeking a Store Manager for the Balsam Hill Studio in Maui, HI. You will lead a small team, drive sales, ensure brand standards, and deliver exceptional customer experiences in a flagship store. This role requires a strong retail background, coaching ability, and hands-on leadership.

As part of the Lahaina location, you will manage operations, merchandising, labor schedules, inventory control, and community engagement while upholding safety and company policies.

Qualifications

• 5+ years of retail experience, preferably in specialty, boutique, luxury, or home retail.
• Experience coaching and developing leaders.
• Strong commercial acumen with KPI interpretation and performance driving.
• Excellent communication, organization, planning, and prioritization.
• Visual merchandising and operational execution experience.
• Ability to balance customer experience with payroll, productivity, and inventory.
• Proficiency with retail systems, Microsoft Office, and business reporting tools.

Responsibilities

• Deliver exceptional customer experiences by fostering a customer-first culture.
• Lead and develop a small team of 2 full-time and 1 part-time associates.
• Drive sales by setting priorities, coaching in real time, and KPI-driven strategies.
• Partner with Area Manager and cross-functional teams on initiatives.
• Build local community relationships to increase brand awareness and store traffic.
• Recruit, develop, and inspire a high-performing store team.
• Analyze business performance and improve sales, customer experience, operations.
• Build schedules that drive results while managing labor.
• Maintain visual merchandising, promotions, and store standards.
• Oversee inventory management, replenishment, shipment processing, loss prevention.
• Ensure consistent execution of policies, safety standards, processes.

Skills

Customer service

Team leadership

Sales coaching

KPI analysis

Merchandising

Inventory management

Scheduling

Communication

Tools

Retail systems

Microsoft Office

Job description

Store Manager, Balsam Hill Studio - Maui, HI

Maui, HI

Balsam Brands is looking for an enthusiastic and experienced individual to manage our Balsam Hill Studio retail store in Lahaina , HI . In this role, you will have the opportunity to ensure our customers experience the magic of Balsam Hill in an inspired holiday setting.

The Store Manager is a true business owner for their store . They are responsible for leading, managing, and continuously developing all aspects of their store’s business . They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company’s mission. They will be responsible for consistently achieving sales and probability goals, operational objectives , merchandising standards, and developing a highly successful team . As Balsam Hill’s flagship retail location, this role requires a flagship mindset — consistently modeling the highest standards of presentation, service, and brand experience that set the benchmark for the company.

What you’ll do:

• Deliver exceptional customer experiences by fostering a customer-first culture, building lasting relationships through personalized service and clienteling
• Lead and develop a small team of 2 full-time and 1 part-time associates through ongoing coaching, feedback, and accountability.
• Drive sales performance by setting daily priorities, modeling effective selling behaviors, coaching associate’s in real time, and executing KPI-driven strategies
• Partner with the Area Manager and cross-functional teams to execute company initiatives and support business growth
• Build local community relationships to increase brand awareness and drive store traffic
• Recruit, develop, and inspire a high-performing store team
• Analyze business performance and partner with the Area Manager to improve sales, customer experience, and operational execution
• Build schedules that drive results while managing labor effectively
• Maintain visual merchandising, promotional execution, and overall store standards
• Oversee inventory management, replenishment, shipment processing, and loss prevention
• Ensure consistent execution of company policies, safety standards, and operational processes

What you bring to the table:

• 5+ years of retail experience . Experience in specialty, boutique, luxury, gift, home, or visual-led retail preferred.
• Experience coaching and developing leaders.
• Strong commercial acumen with the ability to interpret KPIs and drive performance.
• Excellent communication, organizational, planning, and prioritization skills.
• Strong visual merchandising and operational execution.
• Experience balancing customer experience with payroll, productivity, and inventory management.
• Comfortable working in an evolving retail environment with a continuous improvement mindset.
• Proficiency with retail systems, Microsoft Office Suite, and business reporting tools

Physical Requirements:

• Must be able to work onsite at the Whaler’s Village store
• Ability to lift, bend, kneel, and climb
• Valid driver’s license and proof of insurance (this job may require driving on company time )

Notes: This is a full-time, in-person position Candidates must reside on the island of Mau i .

About Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing.

Balsam Hill Studio, an extension of our holiday brand Balsam Hill®, reimagines souvenir shopping, offering premium ornaments unique to each store's location. Our Balsam Hill Studio at Whaler's Village in Lahaina will feature handcrafted ornaments celebrating the spirit of Maui — offering visitors a premium, locally inspired keepsake to remember their Hawaiian adventure.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

The base pay range for this position is: $7 5 ,000 to $ 94 ,000 Please note that placement within the posted salary range is based on several factors, including geographic location, experience, skills, alignment with role requirements and other job-related factors. It is uncommon for offers to be made at the top of the range, as this typically reflects a candidate who exceeds all role requirements and brings significant, directly applicable experience. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.

At Balsam Brands, we strive to build a diverse, equitable , and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Balsam Brands’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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